Category Archives: What Is Crm

Benefit From Small Business Crm Software

Benefit From Small Business Crm Software

Business contact management software is necessary to perform well, increase sales and reduce stress by organizing your sales team as well as accelerate your progress rapidly by communicating with your team and clients, briskly and just the way they would prefer. ‘Customers are God’ this is a common belief which every business runs by; that is where money comes from and due to rapidly increasing competition, having web based contact management software or CRM software small business is necessary to ensure that your client and new potential leads are kept happy with brisk response and timely follow ups.

Your sales team can work with you through the sales contact management software and you will never have to worry and call the right person again and again to get through and know the progress, but just have to check in through your small business CRM software, who is up to what today, who has delayed their to-do list, who is right on time, correspond and reply necessary mails, send out news letter, organize sales, assign tasks, sync you contact and to do lists, do proper enhanced list building, track deadline and get the reports of progress and activities done and pending.

With web based CRM there is just so much you can achieve and do at one point and save loads of valuable time which you waste organizing things. Now all you need to do is connect to internet and everything will be in front of you at a click of the button. You can also CC or BBC mails to your contacts and sales team ask question and send out general mail to all your team members through web based contact management software.

You can import contact list from your other online resources and get them working for you here, and you will be all set up to handle your sales team through business contact management software and take good time to strategies how to increase sales as through sales contact management software, you get one thing left in plenty – time. You can assign the right person the right job and from history, you can check the requirements and specifics of particular clients and do the needful even before they ask, and you will see how small business customer relationship management helps in building relationships and taking it to higher levels.

http://sale.ezinemark.com/benefit-from-small-business-crm-software-31d204f0cac.html

5 Secret tips to choose SMS Gateway

5 Secret tips to choose SMS Gateway

If you don’t want SMS Gateway to only make your work more difficult, you should take a look at the next things before you make your choice. These things help you to send and receive SMS with your computer quickly and easily by using SMS Gateway. If these criterias are satisfied, you can be certain that you have chosen the best sms gateway.

1. The most important thing for you is to be able to install it easily and quickly without making adjustments for days. It has to have a simple interface, so you can send messages with pushing a few buttons. It is important to document your work, so it has to have a saving option and statistics query.

2. It has to be integrable to your own system. You have your own programes that you like to use, don’t you? Then you should choose an sms gateway that can be connected to your programs immediately, so you can send sms from your mailing system, web, database system, workflow or crm management system etc.

3. Sending SMS, MMS. It happens often that you don’t want to send a simple message, but perhaps a picture, audio message or any other rich content message, which is all possible with a well-chosen sms gateway. Moreover, you can send not only the standard 160 character message, but accentuated letters, special characters, you can even concatenate more messages, this way you can send messages without lenght limitation. Sending group sms and using the phonebook allows of mass and bulk sms sending, this way you can easily start an sms campaign, inform your employees and customers.

4. For all this, you need a well-functioning and stable system with 24/7 availability. A system, which is able to handle an overladen, bad line and is able to resend the message if any problem occurs.

5. Price. Finally, what everyone would like to know; how much will it cost to me? Sms gateway is a one-off investment, there aren’t any operational costs after the purchase. You need a software and an sms service provider. Asides from the software’s price, the only thing you have to pay attention, is to choose a suitable sms service provider. Apart from this, you don’t have any other costs regarding sms sending.

When you are looking at an sms gateway, take a look at this list and check if it satisfies these criteria. If you have no for an answer, keep looking. You can get more information on sms gateway here: SMS Gateways

http://www.a1articles.com/5-secret-tips-to-choose-sms-gateway-1764102.html

The productive Social Media

The productive Social Media

It’s reached an area exactly where exactly who are generally calling Sociable Customer relationship management is what many of us referred to as “social media” 5 years back. Therefore what’s the gap? Today, adding to that tangent, a few things i can tell is this fact document via Sun microsystems is really a Social Media report, one of maybe hundreds that people have experienced. Which ought to be consumed with a materials associated with pepper (certainly not sea salt).

http://www.a1articles.com/the-productive-social-media-2198732.html

Online CRM tool which is easy for Customers Enquiries Management

Online CRM tool which is easy for Customers Enquiries Management

Salesbabu CRM is a hosted Web- based Sales management Tool that automates Sales Business Process. It maintains Customers Database. The Companies get lot of Customers Enquiries. ‘All the customers enquiries are attended well’ is the motto the Companies follow to increase their sales because if the customers are satisfied they give repeated orders. If the customer’s enquiries are maintained in the diaries and registers, then you have to turn pages each time to follow an enquiry. Say, an enquiry of a Customer asks you to go for a Meeting of Dealer Management after 2 months. In the two months time, you will tend to forget this enquiry. So, reminders are needed to be set. It enables you to set reminders when an Enquiry comes reminders are set that when it is to be attended. These reminders you can get on your Mobile phone, and also on your email ID’s in the form of Activity reminders. When your Follow-up Activity reminders are set, you don’t tend to miss any enquiry. These Enquiries, you can also set the Status as Good Enquiries, non relevant and bogus enquiries. You can also set the Lead Source, i.e. from which source an enquiry has come like though internet, emails, alibaba or word of mouth. There is also a Search facility present by which you can search the enquiries, on the different criteria’s like industry wise, location , date and also you can check the Leads generated by the employees . You can also Search the Enquiries by just giving the ‘From Date ‘and ‘To Date’ and the Search View comes in seconds. With the Priorities, you know that the few enquiries have turned to the Opportunities, and need to be attended well. Thus, when the enquiries are attended well, they fetch good amounts, thus automates Sales. SalesBabu is based in Bangalore, India. Salesbabu.com is a process driven CRM company, offering a wide range of end-to-end services in the SFA, CRM, ERP and other solutions and services domain. Our Motto “Robust Solutions For your Organizations” reflects our dedication towards serving our clients. Our Products range from SalesBabu CRM, Fortitude, web ERP, SalesBabu On Demand Service Management, SalesBabu medSFA to SalesBabu PayPLUS. The SalesBabu CRM simplifies Sales & Marketing Efforts & in-turn boosts Sales with an excellent support from the SalesBabu team. Fortitude, web ERP, integrates all business processes across your entire company – including finance, sales, purchase, inventory, manufacturing and operations. It streamlines all processes and collaborates across all departments without the need for a large IT infrastructure so that you can focus on your business. SalesBabu On Demand Service Management delivers the visibility, control and automation needed to deliver quality service, manage risk and compliance, maximize return on investments, and accelerate business growth. SalesBabu medSFA makes Pharmaceutical Marketing more Streamlined. SalesBabu Solutions are easy to use, enables faster return of Interest, increases growth and sales in the Organizations and productivity in the record time. Salesbabu solutions are On-Demand Solutions, that can be accessed from anywhere where internet is available.

http://sale.ezinemark.com/online-crm-tool-which-is-easy-for-customers-enquiries-management-7d3448c53522.html

Bulk SMS service how it can make the difference in business communication

Bulk SMS service how it can make the difference in business communication

Users are always on the lookout for companies that offer cost effective and quality services. Everyone wants to avail of the best and latest in technology. Companies, which adopt new applications to provide their services, always stand in the first position to get the largest number of clients to serve.

Short Message Service (SMS) was introduced in lieu of verbal communication. Written words express more than what a person can say as far as his feelings are concerned. A Message sending company is a leading company, which provides SMS messaging services to US clients. The company has come up with Bulk SMS sending software that provides convenient opportunity to big business houses, government sector and NPOs to keep in touch with all employees.

Communication through PC SMS makes it easy for the sender to get his message across to thousands of clients in few seconds. A message can convey time of the meeting to all employees at the same time, not one can say that they were not informed. All SMSs are tracked, delivery of the SMSs are confirmed for their being delivered. Messaging company is an expert in sending messages through a SMS gateway. One can expect reliable services from the company. Support is available to all. They are considered to provide best Business Service. SMS sending of text messages is carried by API Server. Messaging channel is from personal computer to the mobiles. There are API SMS Gateways for multiple messages.

Email SMSs via Message service provider

All email programs are compatible with text message software provided by the company. However, there is a slight drawback to this particular email message channel, all features are not there with this product, there are other products from the company which come with more functions. Two Way Messaging (TWM) is possible on this platform. The application comes with easy setting up quality. One can be hundred percent sure that the messages sent will be delivered to the recipient. All US carriers are compatible to these email messaging services. At times clients avail of gateway services.

Effective communication via internet

Core messaging products come with solutions for staff communication, appointment reminder and automatic instant updating of information. Products are like PC SMS, SMS API, Outlook SMS, Web SMS and SMS Messenger.

All computers with an internet are accessible by web. Messaging is possible with all computer software. It is possible to integrate sending of messages, text messages are accepted to systems that exist or the recipient is the CRM. Messages can be operated through two way service provided by Microsoft Office Outlook. Web interface allows communication between staff, stakeholder and customers of a company. When out of office, received SMSs can be delivered to Mobiles using a SMS gateway.

Bulk SMS service increases revenue of a company.

Via Outlook versions 2007 & 2010, messaging is possible at all times. Both HTML and plain version of the text are available for the users. When messages are sent to landline numbers, they are converted to texts.

With messages as means of communication, business becomes streamlined. Personalized messages to staff and consumers build relationships.Get yourself a message sending company’s services for better prospects in all spheres of life.

Message-Media a business SMS Gateway provider of short codes, mass sms, bulk sms messaging, sms mass, send sms messages online. sms alerts offer a 100% uptime guarantee, the only one of it’s kind for US businesses and organizations.

http://www.a1articles.com/bulk-sms-service-how-it-can-make-the-difference-in-business-communication-2409123.html

Twitter Management Tool TweetSpinner

Twitter Management Tool TweetSpinner

TweetSpinner can help large and small businesses and users generally increase their twitter productivity.

We offer a powerful suite of features commonly found in enterprise solutions for other media, including profile rotation, DM anti-spam and archiving, Customer Relationship Management (CRM), rules-based messaging, scheduling, and more.

2- Direct Message Inbox Anti Spam cleanup and archiving

If you didn’t have anti-spam software for your personal email your inbox would be almost impossible. Twitter’s equivalent to personal email is their Direct Message or DM system and has no such protection, many users avoid this often spam plagued area.

Tweet Spinner allows automated sophisticated anti spam rules to keep your DM inbox free of Spam. And when your DM inbox is too big to manage, you can archive all your messages from Twitter to our databases.

3- Schedule a rotation of your profiles and designs

Twitter gives you only a small sandbox to play. A tiny bio. One URL. Some design colors, and your profile image and background graphic.

TweetSpinner allows you to create many profiles and schedule their upload every hour or every day or whenever you would like. This helps you to maximize these special tools by giving your followers more information.

Rotate Background images, your profile url and colors and much more.

4- Customer Relationship Management Tool – More meaningful following

Tweet Spinner is decidedly not a “get-followers-fast” application and we are firmly against “follower churn”. There is no point in having lots of people following you if they are not interested in what you do. Instead we bring customer relationship management tools to Twitter, helping you find and actually speak to your customers effectively.

We do this through a sophisticated analysis of candidate users allowing you to actually create and customize a number of filters to

Locate customers by location, allowing you to target certain users in different areas of the world.

Avoid spammers. Our configurable rules help you to bypass people who are tweeting too many urls and who never replay and have too few friends whose accounts are very new and who tweet too frequently, and other common Spam like stuff.

View friend-follower Overlaps with your competitors and in conjunction with multiple configurable filters – mimic follow a subset of them.

Create and configure immunity and your no follow lists by both usernames and word fragments, to never follow spam accounts or purge your most loyal customers.

Automatic analysis of the Tweet Stream of each Twitter user this will help avoid Spam Accounts, those who always tweet URLs or never engage in @replies.

Conduct Instant Market-Research with reciprocity scores and pie charts, which reveal keywords and other triggers that result in the most customer response.

As with everything, you can always review and refine because we keep exhaustive data of every action you take through our application.

5- Schedulable Campaigns – Rules based Tweets and DMs

Any effective Twitterer dedicate most of their time to individually replying and engaging in conversation with their customers. However, in today’s 24-hour 7-days-a-week world, it’s not always possible to keep

As such, TweetSpinner offers the ability to schedule rules-based tweets and direct messages. Much like you can configure your email client to automatically respond to common customer enquiries, we offer a simple programmatic interface to create, schedule, and personalize tweets and DMs. This ability to create rich, interactive campaigns can markedly supplement your hands-on Twitter communication. TweetSpinner

http://www.a1articles.com/twitter-management-tool-tweetspinner-1218412.html

Hotel Marketing Plan – A 6-Part Sample Outline

Hotel Marketing Plan – A 6-Part Sample Outline

A hotel marketing plan is your action plan to fill the rooms of your new hotel. A marketing plan focuses on the four Ps (Product, Promotion, Price and Place), but doesn’t neglect customer retention and key partnerships. All of these elements should be specific to your hotel’s intended customers and the geographic area.

1) Product – Your hotel’s services

For every hotel, the basic product offered is the same service – use of a bed for a night. Beyond this similarity, there are endless ways to differentiate your service. Services can include entertainment (i.e., in-room cable, on-premises nightclub), food (i.e., chocolates on a pillow to a five-star restaurant), communication (i.e., free local calls, wireless internet), and health (i.e., a pool, fitness center, spa). Consider whether unusual services will be a draw for your customers or if you are better off providing the tried and true. Whatever you choose, present the information clearly and in just enough detail so that readers understand the level and type of service provided.

2) Promotion – How to get the word out

Promotion is how you make your people aware of your hotel and its unique value proposition and convert them into guests. The promotional tools you use depends entirely on the customers you seek. Rather than thinking about how other hotels seek customers, think from the customer’s point of view. How do your desired customers seek hotels? Make sure yours can be found where they are looking, whether this is in travel books, magazines, websites, or elsewhere. Remember that the most powerful type of advertising is the kind that money cannot buy – press. Consider whether a public relations strategy can help make this happen.

3) Price – The right rates for your hotel

Your marketing plan must show where you want your pricing to fall within the market’s range. The choice of price ties directly to your hotel’s profitability, but also to the brand you are trying to build in the minds of customers. If you bill your hotel as extremely upscale, but price it in the middle of the pack, customers may not believe your assertions that you are the next Ritz-Carlton. Pricing is about finding the right price to both represent what your hotel is and to cover costs, leaving room for profit.

4) Place – Where customers and your services meet

Place is more than the choice of location for your hotel. “”Place”” in this context means distribution, and this is the choice of how customers will book hotel rooms and receive other services you provide. This can be through websites, travel agents, or a dedicated sales staff, each of which have their own cost and benefit tradeoffs. Distribution of services continues inside your hotel and involves both your staff and your means to communicate with your guests (i.e., phone systems, TV ordering, even doorknob signs).

5) Customer Retention

Most of the cost of providing service to a customer is in getting them to buy for the first time. To keep a customer returning should be significantly cheaper than getting a new one so explain your retention strategy. For example, loyalty programs provide incentives for repeat visits and customer relationship management (CRM) software can save data on the preferences and activity of individual guests to make returning more enjoyable for them.

6) Partnerships

Finally, consider how you will work with your hotel’s neighbors, local government, and other stakeholders to build business. There may be potential for you to either get guests from or send guests to many local businesses, improving the experience the overall experience for those customers. Consider mentioning a few key partnerships that will pay off because of their importance to both parties. Don’t stretch yourself too think by proposing to partner with every business on your street. Describe any successful legwork you have done to inquire about the possibility of making those partnerships a reality.

Are you looking for more tips on how to start a hotel or develop your hotel business plan? Call 800-506-5728 to learn how Growthink can help you build your hotel business.

http://growthinkinc.articlealley.com/hotel-marketing-plan–a-6part-sample-outline-1252576.html

800 Numbers and Its Best Features

800 Numbers and Its Best Features

With more and more business enterprises beginning to recognize 800 numbers as a cost-effective marketing tool, the demand for of toll free 800 numbers is steadily on the increase. Gone are the days when it was believed that 800 numbers were the exclusive privilege of big corporations and out of reach for small and mid-sized business houses.

There are today a plethora of toll-free 800 numbers service providers and as such the task of choosing the right service provider assumes greater significance. You will have to carefully compare the various features and terms offered by the service providers of 800 number services before making a final choice.

There are two main types of plans – the monthly service plans and the pay-as-you-go plans. You will have to weight the two options and find out which of the two will be more beneficial and viable for your nature of business.

The monthly service plan will assign for you a pre-determined number of minutes each month for a fixed price. This monthly fee is payable regardless of your usage. The pay-as-you-go plans, on the other hand, have a monthly subscription in addition to a fee for minutes used. Once you determine how many minutes you will be required to use per month will help you choose the better of the two plans.

When negotiating rates you should take into account the features that you intend availing. The toll-free 800 numbers have a host of features and your business enterprise may not need them all. Opting for features you may never use will merely end up your needlessly overpaying.

Please also know that some 800 numbers service providers include the cost of the additional features in their base price while others charge separately for the extra features. There are certain standard features which are universally provided by almost all service providers such as voicemail, call waiting, and call forwarding. It is good to know some of the other features unique to 800 numbers.

Call blocking: When availing 800 numbers, some of your callers may fall outside of your coverage area and thus would entail additional costs. With call-blocking feature you can block the calls that fall outside your coverage area.

Account codes: It is possible that you may wish only authorized callers to get the calls through. For this purpose, you can issue account access codes to employees, business associates and regular customers.

Automatic Number Identification (ANI): This feature more or less resembles caller ID. However, as ANI is not quite related to caller ID, even if caller ID blocking is activated, the caller’s telephone number and line type are captured by ANI equipment.

Dialed Number Identification Service (DNIS): Assuming you have more than one 800 number, DNIS will enable you know which particular number was called. This feature is highly beneficial in certain select cases – for instance, if you are running multiple marketing campaigns and want to know which was the most productive.

Regardless what features you avail or what features you discard, toll-free 800 numbers will lend your business a better professional image, motivate your customers to call you more often and the increased interaction with the customers will contribute towards a more efficient CRM (Customer relationship Management).

To get more information about Toll Free Numbers as well as finding more information about 800 Numbers. To learn more visit: http://www.ringcentral.com/

http://www.a1articles.com/800-numbers-and-its-best-features-1944096.html

Irvine Dermatology Facility at Cutting Edge of Skin Care

Irvine Dermatology Facility at Cutting Edge of Skin Care

Dr. Charles R. Sexton, M.D. is very enthusiastic about the recent opening of his state-of-the-art dermatology facility in the newly constructed Spectrum Medical Plaza near Irvine Regional Hospital.

“I am having a fantastic time seeing my patients in a comfortable, stress-free environment. It allows me to address all of their dermatology concerns without the restrictions of managed care.”

Dr. Sexton, a diplomate of the American Board of Dermatology, has been treating patients in the Southern California area for the past 12 years.

He arrived in the San Diego area after finishing his residency at the prestigious Cleveland Clinic, where the dermatology program offered a broad array of training in his field. This included cutting-edge cosmetic technologies, as well as subspecialty training in the surgical and pathology disciplines.

“As a tertiary referral center, I was exposed to interesting and diverse patients from all over the region, country, and even the world,” Dr. Sexton said.

It wasn’t unusual for his patient list to include United States senators, professional athletes or foreign diplomats on any given day.

“I think the best part of my training was that, in addition to the common diseases, I was exposed to many skin disorders that most people only get to read about due to their extremely rare incidence.”

He further honed his cosmetic skills by associating with a wellestablished cosmetic dermatology practice his first year after residency.

“The past decade has seen this aspect of dermatology explode with new choices for reversing sun- and age-related skin damage.

“My patients want to know what is new, available, safe and, most of all, effective. They also keep the emphasis on ease of recovery, so that they can achieve these results during their usual busy routines.”

Currently, Dr. Sexton’s most popular procedure is the Pro-lite facial, a form of intense pulsedlight therapy, or IPL.

“The IPL is a good example of patient-demand-driven technology. It is a quick and relatively painless procedure that is so minimally invasive that patients can re-apply their makeup in my office after the session is over. As a result, they can return to work the same day.”

Dr. Sexton has found this treatment effective for the most common complaint in the areas of the face, neck, chest and hands – namely, that of red and brown discolorations.

Rosacea and sun damage top the list of causes of these imperfections. However, Dr. Sexton has also had success with related disorders such as stretch marks, enlarged pores, acne scarring and wrinkles.

“Further studies are needed to verify the extent of this and other pending technologies’ effectiveness, but there seems to be no end in sight for the demand for skin rejuvenation,” Dr. Sexton said.

A large portion of his practice is devoted to general dermatology, and Dr. Sexton estimates that he has had more than 50,000 patient encounters, with people afflicted by problems from the routine to the exotic.

“I enjoy the detective work associated with skin disorders because, in reality, the skin can only manifest disease in a finite number of ways,” Dr. Sexton said.

“It is my privilege to collect the important historical data from the patient and then order the appropriate tests in order to distinguish one from the other, as there are literally thousands of different skin diseases.

“Helping people with these problems is truly a rewarding experience.

“It is nice to be involved with a specialty that allows me to see a 2-month-old in one room followed by an octogenarian in the next. Naturally, the problems and challenges will be different, and this allows me to keep my clinical skills sharp.”

Dr. Sexton also enjoys academic pursuits and has contributed numerous articles to the peerreviewed scientific literature as well as book chapters for a plastic-surgery text.

He has trained residents from the University of California at San Diego and at Irvine, and he currently is on staff at Hoag and Irvine Regional hospitals.

“At the Spectrum Medical Plaza, I have created a longsought personal and professional goal, and I look forward to helping people in the area for many years to come.”

If you have skin concerns, visit Dr. Sexton’s office at 15825 Laguna Canyon Road, Suite 203, in Irvine.

The phone number is 949-679-6900, and he can be seen from 8 a.m. to 5 p.m. Mondays through Fridays. His Web site is www.drsexton.net

Dr. Charles Sexton,a Board Certified Dermatologist, has been practicing general and cosmetic dermatology in the Irvine, Laguna Beach, and Orange County, California area for the past 10 years. Offering Botox, Restylane, and IPL, Dr. Sexton has been treating patients throughout the Southern California area for over 18 years.

http://www.a1articles.com/irvine-dermatology-facility-at-cutting-edge-of-skin-care-2297324.html

7 Things to consider before selection a phone system

7 Things to consider before selection a phone system

What type of phone system best fits your business? Advances in IP communications have made it possible to have a fully functional phone system hosted by your service provider in addition to a premise based phone system. In general, if your phone system is going to be used by more than 25 users, than a premise based solution will be your best choice. However, if you business phone system will have less than 25 users, you should look at both hosted and premise based solutions.

-Why are you looking for a new phone system? Besides the fact that you need to make and receive phone calls, what are the most important things that you are looking to get out of your phone system? Truth is, most phone systems are all the same. The only thing that separates one from another, in many cases, comes down to marketing. Are you looking for auto-attendant, voicemail, voicemail-to-email or find-me-follow me capability? Make list of all of things that you need to get out of your new phone system as well as a list of things that would be nice if your phone system had.

-Will your phone system integrate with other business systems? One of the benefits of an IP based phone system is the ability for the phone system to integrate with other business systems, like your CRM or ERP platform which will increase business efficiency and productivity. Some phone systems offer API’s for integration with certain software, however other phone systems do not offer this capability. Therefore make sure you know what other business systems require integration before you approach a vendor and ask the question when you are being presented with a solution.

-Will you be deploying, maintaining and supporting the phone system yourself? If you have a capable IT staff, chances are you can buy an IP based phone system you will be able to deploy and maintain the system yourself. If you do not have an IT staff, you might want to consider looking into a hosted VoIP solution, or make certain that you select a capable reseller that can provide these services for you.

-Who will be providing your voice service? Many companies make the mistake of buying a phone system before they figure out who will be providing the phone service. If you are going to be using VoIP, make sure your VoIP provider is compatible with your phone system. If you are going to use both VoIP and PSTN service, make sure your phone system vendor knows this, so that they can offer you the proper solution.

-What is the total cost of ownership? Most businesses making the switch to VoIP are looking to save money. In order to better understand how much you will be saving make sure you take a look at the total cost of ownership. Buying purely on price can easily get you into trouble: more reliable, expandable systems do tend to cost more per user up front – but the savings you will see in the long run make it worthwhile. In addition to being able to add more users as your company grows, you should find out how easily your phone system can be upgraded as new features and technologies are released.

-What do your users want? WMV converter? Take into consideration the needs of each employee or employee type. Prior to purchasing a system, ask each of them what they would like to see out of an IP phone or phone system. Remember, sometimes it is best to let the sweeper select the broom.

http://www.a1articles.com/7-things-to-consider-before-selection-a-phone-system-2289662.html