Category Archives: What Is Crm

Crm – Increase Longevity Of Business

Crm – Increase Longevity Of Business

If we go back to the history of CRM then well find that it is nothing but an old business strategy. A companys good sale always depends on its customer. Suppose, think about a shoe department of a large shop in 1960.No computers, no electronic databases were there. Paper is the only medium. The salesperson wrote information about customers in small notepad. Customers name, address, ph no were written there. Every week when new shoe styles arrived in the shop, the wise salesperson then tried to inform those customers whose names and addresses were kept in his note pad.
They followed some steps
1 Although they were not aware about the product that had been ordered still they studied the product minutely.
2 They checked the list of customers.
3 They chose some customers who may like this product.
4 They marked the product or sometimes pulled it from the shelf.
5 They called the customers and informed them about the size.
6 They tagged a slip of paper writing their own name there and tied it with the new shoe.
7 Sometimes they did not charge the shoes to the customers.
This was the history of CRM. What is the difference between previous CRM and modern CRM? The previous system was a direct service. In modern age it is almost a management analysis. So there is a vast difference between management and service. Management can predict only what to be sold and how? But service does the work.
Though CRM of 1960 was great, but from managements perspective it had severe shortcomings. The first problem is that it had not any chain system from management to single salesperson. Management had to depend on a salespersons idea of management. The software creates the fields for good business practices. To make CRM software as a successful business model it needs some serious players. This plan needs to design properly and organize and analyze this software in a professional level. You have to understand the customers choice. The question is who is the ideal customer? What is the style of management? What are their strategic plans? Each company should give its each employer a proper training.

Real-Time Call Center Performance Management Software By VPI Enables Profitability

Real-Time Call Center Performance Management Software By VPI Enables Profitability

Authored by Patrick Botz, Vice President of Solutions Marketing, VPI

Call center performance management software is now recognized as a valuable solution to a long-standing problem. Much of the information within most contact centers is still collected and stored in disparate systems. Each system typically has its own reports, making it very difficult to make cohesive and accurate decisions based on data that can’t be properly compared and analyzed. With the advent of call center performance management software, companies can now cost-effectively merge all of their bits and pieces of inter-related intelligence from multiple applications and multiple locations into one big chunk of consolidated, actionable information.

With real-time call center performance management software, organizations can collect data pertaining to the vast number of interactions handled, such as how they are classified and evaluated. Call center performance management software can show managers which and how many coaching sessions have been taken, review employee skills, their performance over time, and much more. With color-coded drill-through reports, managers can rapidly identify employees displaying outstanding and poor performance. Reasons for poor responses to sales and marketing campaigns or product launches can be accurately identified much more quickly – based upon detailed, just-in-time analysis of specific areas of concern. To help enable this, innovative call center performance management software systems offer the most meaningful, consolidated performance metrics used by contact centers today and standardized data collectors for popular PBXs, ACDs, WFM and CRM solutions.

Empowering Front-line Employees with Real-time KPIs and Notifications:

Given that contact center agents account for two-thirds of contact center overhead costs, companies are also looking for ways to get more out of these front-line employees. Typically, contact center employees want to do well and are competitive in nature. A real-time call center performance management software system that helps deliver real-time information provides immediate feedback and reinforcement to motivate quality and performance improvements – it empowers employees to quickly get where they want to be. The combination of greater, faster responsiveness and better decisions translates to increased staff morale, productivity and utilization.

Rapid, Outstanding Results:

A group of highly successful, progressive contact centers have achieved rapid, outstanding results with the latest real-time call center performance management software systems. By delivering the right information to the right employees at the right time, based on individual or contact center performance, they are empowering their staff to make immediate, accurate decisions and properly change direction on an intraday basis. For example, shortly after implementing real-time employee desktop tickers and integrated electronic coaching, major retailer 1-800-FLOWERS.COM experienced five additional sales per employee per day and a significant three percent increase in overall sales conversions. A leading U.S. bank achieved a 16 percent reduction in outbound talk time, a 34 percent increase in average speed of answer, and a 37 percent improvement in abandon rate – resulting in a quick return on their investment in less than 60 days. By empowering their employees with real-time desktop performance tickers and notifications, a global telecommunications leader recently reduced talk time by ten percent, decreased their post-call wrap time by 12 percent, boosted call quality scores by 14 percent, increased instant payments by 13 percent and increased dollars collected by five percent – resulting in the generation of several million dollars.

To learn more about best practices for using and the latest developments in Call Center Performance Management Software, visit VPI-corp.

Patrick Botz serves as Corporate Vice President of Solutions Marketing for VPI (Voice Print International), the leading provider of interactions recording, contact center quality management and performance optimization solutions. Leveraging more than a decade of field experience as a CRM and contact center practitioner, he focuses on the mission-critical aspects of capturing customer intelligence and optimizing business processes and workforce performance. Patrick’s work has been published in Customer Inter@ction Solutions, Business Management, Contact Professional, Call Center Magazine, Connections Magazine and Contact Center World. Patrick holds an MBA from Pepperdine University and a BSE in Engineering from Arizona State University.

VPI [Voice Print International] is the premier global provider of interaction recording and analytics, contact center quality management and workforce optimization solutions. For more information visit

How to Choose a

How to Choose a Top CRM Software for Small And Medium Business

Choosing a top CRM software for small and medium business is a tricky choice. By default, small and medium business is one that is constrained by its own resources, or rather, the lack of them. However, business needs remain the same, irrespective of whether the company is small, medium, or a large enterprise. Hence, it would help indeed for organisations to know what to look for in CRM software, which would enable them to choose a top CRM software for small and medium businesses.

There are some considerations that need to be kept in mind when looking out for, and making a decision to choose a top CRM software for small and medium business. For instance, the attributes of being simple and accessible are essential aspects in CRM software. Small and medium businesses have their unique sets of needs, and it may not help much to have software that is elaborate, complex, and filled with intriguing features that the business may never have to access at all, On the other hand, there is an undeniable need to centralise information across the various departments in the organisation. The idea behind choosing a top CRM software for small and medium business has to be one of the ability to centralise information about customers in such a way that they get accessed and updated by the different departments and personnel who are authorised to work on the key information. Centralisation should result in one crucial benefit for the management – to release the time and resources for the top management to focus on where it matters – the customers and their needs.

There are other considerations as well, which would tell the management how to choose a top CRM software for small and medium business. As mentioned, the software needs to be simple, as simplicity makes it easy to be deployed, easing out the training process and helping in the maintenance of software by administrators. Further, the licencing has to provide all access options in one go, considering the way businesses operate these days, in a time of high speed connectivity and remote access needs. Apart from centralisation of customer information, a top CRM software would provide value for investment by providing for complete sales force automation and marketing automation, along with built-in e-mail campaign engines that would get the sales force up to speed with targeted leads, while collaboration helps towards improving business productivity.

Using Crm Software To Give Customers The Best Online Crm Solutions

Using Crm Software To Give Customers The Best Online Crm Solutions

Everyone has heard at least once that businesses who conduct transactions online can “set it and forget it” when it comes to their online marketing campaigns, but what do they mean when “they” say that? If you’re not the most tech savvy person, or feel that you may be simply too busy to be bothered to add internet marketing to your current business practices, you may find the exact opposite to be true. Internet marketing is not intended to be tedious or tech heavy. In fact, it is designed to lighten your load when it comes to customer follow up and relationship building.

Most business professionals love focusing the bulk of their energy on producing new business, which is absolutely necessary for your business’s success. However, it may be argued that more sales are generated by the work you perform after the initial sale or transaction has been completed compared to the endless hours spent “pounding the pavement.” In fact, more customers will stay your customers for longer periods of time and do your marketing for you if they feel that they have a close relationship with you and your business. They want to know that, beyond the initial transaction, you care about them and their general well being.

Being as busy as you are, how will you be able to manage learning new web technology, create new business and maintain relationships with these customers all at the same time? How have you maintained customer relations it in the past? Have you tried to transpose your old notebooks and paperwork over to a spreadsheet? Have you developed some finely printed one-card system filled with X’s, check marks and chicken scratch notes in the margins? This sounds pretty complicated…maybe even a bit convoluted.

Let’s make this Easy! Push yourself to realize that the seemingly daunting use of web technology can be easy, fun and in fact can be completely outsourced. Get excited! You are about to have an automated sales force complete all of your customer service, relationship building and online CRM and execute them exactly they way you would expect your best sales person (You) to do it, every time and without fail! Instead of spending numerous hours training new associates and investing tens of thousands of dollars to pay out starting salaries during training periods, take enough time to train your virtual assistant the right way, just once!

Welcome to the new and exciting world of CRM software! In this world of Customer Relationship Management, you will never again have to worry about remembering to send that follow up email tomorrow, that tickler message next month or that Happy Birthday or Holiday Wishes message to any of your extensive client base ever again! Even better yet, you no longer have to rely on someone else to perform these tasks the way you once hoped they would. Just decide how you want it to be done again and again, precise and punctual every time.

By investing the time to learn how easy it can be to set up a CRM database just once, you will save yourself and business thousands of dollars and hundreds of man hours. CRM tools are not limited to just general contact management. In addition to monitoring communications and interactions, different software platforms can now track all of the deals, territories and opportunities that exist in your current sales pipeline. They can also make your pipeline more accessible to you by organizing the data you need to realize new opportunities so that you can make new offers today to targeted segments of your current client base.

What Does the Future Hold For Business VOIP

What Does the Future Hold For Business VOIP

What the potential retains for VoIP is anybody’s guess correct now. The telecommunication landscape is a rapidly changing and evolving landscape. Kind of a “here currently…. gone tomorrow” surroundings. So although VoIP might be here to remain… how it “looks”, is employed, and the influence it has may well be very various. Than once more…. possibly not.

Initially… ahead of generating any projections there wants to be some clear boundries on just what VoIP truly is. As well as normally outline exactly where it’s been and where it’s at now.For more information about “Teamspeak 3”, you should check out: Teamspeak 3

VoIP is a know-how, not a product in it’s personal ideal.

VoIP has a killer app: voice telephony

Voice telephony isn’t new and, for most authentic-globe applications, using VoIP instead of TDM, GSM, or analogue technologies doesn’t add any sizeable rewards to the consumer. All of the considerable rewards supplied by VoIP know-how are advantages to the infrastructure and these are mainly transparent to the conclude person.

This is in which we are these days with VoIP.

VoIP can offer quite a few authentic finish-person positive aspects in terms of new functions but, for whichever cause, these are not in prevalent use however. Maybe they will by no means be because people today merely do not require or want them.

If I had been to make a guess I would say the evolution of VoIP engineering and companies about the up coming five-10 many years will be related to the very last ten many years of VoIP: typically incremental engineering alterations with handful of, if any, stop-consumer feature positive aspects.


I feel VoIP has created great strides in the final 3 years to becoming a thing that most companies will need to have to be competitive. The cause(s)…..

1) Quallity of Services (QOS) has enhanced tremendously,

2) Element Sets accessible with VoIP

three) Price

Characteristics accessible with VoIP usually boost the potential to collaborate on duties a lot more merely and more cost-effective, the capacity to have virtual offices and connect very easily and merely with remote employees is huge. Other attributes like: presence, find me adhere to me, unified communication make this a thing that organizations WANT.

Attributes this kind of as these I assume are virtually to the point of getting disruptive and firms not having these instruments at their disposal can endure by not getting them.

In addition the convergence amongst IT & Telephony is definitely turning into a actuality which only validates the usage of VoIP in the workplace. Furthermore, this will spur developers to improve/add even a lot more characteristics to the plaftform especially in the CRM area.

To me the only road blocks that nevertheless can be a minor sticky the moment in awhile are:

one) 911 get in touch with area

2) Electrical power Backup in the event of energy blackout or brown-out

The over is not meant to be all inclusive. It’s just an overview of the existing and a very best guess search into a possible long term. What truly comes about in the days to appear…. who is aware of. Just sit back again and wait and see.

For no expense support to appraise and design a enterprise VoIP resolution for your existing requirements…. I advocate utilizing the totally free sources obtainable at Does the Potential Hold For Enterprise VOIP?

How to choose the best CRM software

How to choose the best CRM software

Choosing the best Customer Relationship Management software is critical for small to medium businesses to large corporate organizations. The main objective of most CRM software is helping businesses to track and manage crucial information about their clients, allowing the businesses to stay in contact and better serve and understand their business clients.  In using CRM software it helps to build great business relationships with each and every customer that you do business with.


The uses of Customer Relationship Management software varies from business to business, therefore choosing the right CRM from providers like Car Research will provide customized solutions which enhance the execution of your business strategy. For instance, if your business realize that it is having challenges in tracking sales, finding a CRM that offers extensive help in sales is most important. Likewise, a CRM that provide a strong support to email management allows for stronger communication between your business and your clients, thereby understanding your clients and providing custom solutions to them.


Hosted CRM software like the ones developed by CRM experts at Car Research is ideal for both small and large businesses. If a business has a widely dispersed work force locally or internationally, a hosted or web based CRM software would be the best as it is deployed over the internet. Furthermore, is a company have a work-from-home workforce it will have to choose this hosted CRM software as it provides an easier way  to enter, transmit as well as sharing information throughout organizational lines regardless of different locations or time.


Functionality is another important feature considered when choosing CRM software.  Each and every business must be in a position to understand the functionality the CRM software provides and be sure that it is able to meet your business needs. The look and feel of a software must not look as if were junk and it not so interesting to use junk interfaces.  By choosing clean interfaces with easy text to read and professional design, they make business employees to have fun in using CRM software.


Each and every business work according to a specified budget, therefore the price can determine the best or worst CRM software a company can have. As the software can be very expensive, it is important to get customized software which provides the best from your budget and at the same time meeting your business strategy objectives. Consulting with the CRM software developers at Car Research will help your business to exclude unnecessary features thereby reducing the purchase price of CRM software.

5 Ways to Save Money on Packaging Supplies

5 Ways to Save Money on Packaging Supplies

Anyone who has to purchase packaging supplies knows that they can get to be expensive if not bought through a large vendor because of the overhead that you end up paying for with smaller companies. It is best to select a vendor with at least a 10,000 item product catalog, because this ensures that you are being provided with a comprehensive selection to choose from, in addition to guaranteed in-stock status on virtually all of your packaging supply needs.

When searching for your vendor, take into consideration whether or not they offer same day shipping and ask about any discounts they may have. Chances are, just by contacting them you will be able to negotiate a deal. Remember, the economy is tough right now and people want to sell products. In most situations, there is a little room to haggle with everybody. Ultimately, it’s worth a shot; isn’t it?

There are many ways you can save money on your packaging supply costs, but here are just a few of my favorites:

1.Purchase your items in bulk and get all applicable discounts.
2.When placing an order, purchase as much as possible each time to avoid paying individual shipping fees on separate transactions.
3.Use a local vendor so that your shipping fees will not be as high.
4.Search online for the best deals prior to committing to any particular vendor.
5.Ensure that you are emphasizing customer service when choosing a vendor, because this will save you money over time and good CRM is always a plus in any business relationship, which decreases the chances of you having to spend money on technical support.

All of the above methods are highly recommended and it will improve your overall experience immensely. Having a company that will work with you hand in hand to cater to each and every one of your packaging supply needs is what counts. Customer satisfaction is the number one reason people stay with a business and it shows that brand loyalty is directly impacted by how well a company interacts with its clients.

I definitely recommend using resources like ThomasNet and other similar platforms which provide a comprehensive list of businesses from which you can review products and services, ultimately making your selection. Many of the companies that you will find on such a directory are established, credible businesses with a large customer base. This will save you money because you will be identifying the best companies suited to provide your industrial supply needs, helping to increase operational efficiency and improving your bottom line.

Having the right resources in place at the right time enables a business owner to streamline their processes and focus on other areas, such as marketing and sales. Do you currently pull your packaging and shipping supply resources from multiple areas? If so, you should seriously look into researching companies and finding one which provides the majority of your needs from one single location. This will save your business a lot of money in the long run.

Happy hunting!

The author highly recommends these cheap moving boxes, packaging and shipping supplies for all of your industrial needs.