Tag Archives: contact

Benefit From Small Business Crm Software

Benefit From Small Business Crm Software

Business contact management software is necessary to perform well, increase sales and reduce stress by organizing your sales team as well as accelerate your progress rapidly by communicating with your team and clients, briskly and just the way they would prefer. ‘Customers are God’ this is a common belief which every business runs by; that is where money comes from and due to rapidly increasing competition, having web based contact management software or CRM software small business is necessary to ensure that your client and new potential leads are kept happy with brisk response and timely follow ups.

Your sales team can work with you through the sales contact management software and you will never have to worry and call the right person again and again to get through and know the progress, but just have to check in through your small business CRM software, who is up to what today, who has delayed their to-do list, who is right on time, correspond and reply necessary mails, send out news letter, organize sales, assign tasks, sync you contact and to do lists, do proper enhanced list building, track deadline and get the reports of progress and activities done and pending.

With web based CRM there is just so much you can achieve and do at one point and save loads of valuable time which you waste organizing things. Now all you need to do is connect to internet and everything will be in front of you at a click of the button. You can also CC or BBC mails to your contacts and sales team ask question and send out general mail to all your team members through web based contact management software.

You can import contact list from your other online resources and get them working for you here, and you will be all set up to handle your sales team through business contact management software and take good time to strategies how to increase sales as through sales contact management software, you get one thing left in plenty – time. You can assign the right person the right job and from history, you can check the requirements and specifics of particular clients and do the needful even before they ask, and you will see how small business customer relationship management helps in building relationships and taking it to higher levels.

http://sale.ezinemark.com/benefit-from-small-business-crm-software-31d204f0cac.html

Call Recording Laws What You Need to Know to Avoid Costly Fines and Legal Fees

Call Recording Laws What You Need to Know to Avoid Costly Fines and Legal Fees

Authored by Patrick Botz, Vice President of Solutions Marketing, VPI

Do you record or plan to record your calls and/or screen activity? Do your employees discuss sensitive information over the phone? If so, there are serious call recording laws and call recording regulations that you need to be aware of. To avoid costly violations and ensure customer credibility, you need to become familiar with the new and evolving call recording laws, call recording regulations, and industry standards that most profoundly impact organizations today. You should make a point of learning what you can do to avoid violating these call recording laws, and where to go when you need help. The information in this article on call recording laws and call recording regulations is not intended as legal advice. Always check with your legal counsel to learn more about how call recording regulations can affect you and your organization. Let’s discuss some of the most common call recording laws and call recording regulations impacting organizations today.

Payment Card Industry Data Security Standard [PCI-DSS]:

Established by American Express, Discovery Financial Services, MasterCard Worldwide, Visa International and JCB, PCI-DSS call recording laws are intended for organizations that accept credit cards and record those interactions. The call recording regulations forbid the insecure storage of unencrypted credit card numbers, PIN numbers, and other personal information in databases and call/data recording systems. Call recording systems should be able to identify, encrypt and restrict access to sensitive customer information from unauthorized users. According to the PELORUS Group, a leading independent market research and consultancy company in the financial services and telecommunications industries:

1. Contact centers can easily become unsuspecting violators [of PCI-DSS compliance regulations] because of the practice of recording private customer information in call and data recording systems.

2. Unless agents are specifically authorized to see this information, their unrestricted access is a violation of PCI-DSS.

3. You can avoid potential violations by investing in recording technology that blocks or encrypts recordings that contain card numbers.

Health Insurance Portability and Protection Act [HIPPA]:

The HIPAA Privacy Rule protects the privacy of individually identifiable health information. With regard to call recording laws and call recording regulations, it’s imperative that organizations have the ability to identify, restrict access to and encrypt specific interactions containing sensitive information from unauthorized users.

Fair Debt Collections Practices Act [FDCPA]:

Designed to eliminate abusive, deceptive, and unfair debt collection practices, the FDCPA mandates that collectors must identify themselves, including the name of their firm, and explain that the purpose of the call is to collect a debt. With regard to call recording laws and call recording regulations, all interactions must be day and time stamped, and all calls recorded in order to assess employee compliance.

Telemarketing Sales Rule:

The Telemarketing Sales Rule prohibits sellers and telemarketers from making false or misleading statements. The Federal Communications Commission may assess a fine of up to $11,000 per violation. Seven pieces of information must be provided by the employee during the call – such as identity of the seller, the nature of the goods or services offered for sale, the full cost of all offers, etc.

Learn more about call recording laws and call recording regulations and how to avoid costly fines and legal fees – download your complimentary copy of the white paper “Call Recording Laws, Regulations and Best Practices for Ensuring Compliance,” authored by renowned analyst Dick Bucci from The PELORUS Group at VPI-corp.

Patrick Botz serves as Corporate Vice President of Solutions Marketing for VPI (Voice Print International), the leading provider of interactions recording, contact center quality management and performance optimization solutions. Leveraging more than a decade of field experience as a CRM and contact center practitioner, he focuses on the mission-critical aspects of capturing customer intelligence and optimizing business processes and workforce performance. Patrick’s work has been published in Customer Inter@ction Solutions, Business Management, Contact Professional, Call Center Magazine, Connections Magazine and Contact Center World. Patrick holds an MBA from Pepperdine University and a BSE in Engineering from Arizona State University.

VPI [Voice Print International] is the premier global provider of interaction recording and analytics, contact center quality management and workforce optimization solutions. For more information visit http://www.vpi-corp.com/.

http://www.a1articles.com/call-recording-laws-what-you-need-to-know-to-avoid-costly-fines-and-legal-fees-1307922.html

How to export white pages directories to excel in a click

How to export white pages directories to excel in a click

White pages directories are one of the major sources of sales leads that are available for free on the Internet. It enables you to quickly find people/businesses along with their contact information. It helps you build your own contact lists, prospect lists, targeted business mailing lists, cold calling lists, business email lists for various sales and marketing campaigns.

White pages directories are easy to use. You need to just enter the name of the person, location and hit the find button to get the required information. It instantly displays the name and contact information of the person you searched for. Similarly, white pages directories also help you to find businesses on the Internet.

For example, if you want to find a list of car dealers in California, just type car dealers, enter the location as CA or California and click the find button. It instantly displays the list of car dealers in California. Absolutely fantastic; but the real challenge lies in how you export these white pages addresses to excel spreadsheet or any other database.

The search results display more than 10000+ contacts that run across multiple web pages. You can manually export white pages to excel by copying the contacts and pasting it into your excel spreadsheet. But you need to copy-paste the contact details field by field which is a time-consuming and tiresome task. Imagine how much time will it take you to extract those 10000+ white pages addresses to excel. This is where a white pages directories extraction software can help you export white pages directories to excel in a click and offer you that winning edge.

The white pages directories extraction software enables you to extract thousands of white pages addresses to excel in a single click. It helps you eliminate manual data entry and enables you to quickly and effortlessly export white pages to excel spreadsheet in a few minutes.

The white pages directories extraction tool intelligently extracts name, address, phone numbers, fax numbers, email addresses of multiple contacts and exports to your excel spreadsheet. It eliminates duplicate contacts and helps you build an error-free database on your own in a few minutes.

ListGrabber is one such white pages directories extraction tool that helps you build lists of fresh leads in no time. It is absolutely easy to use. All you need to do is just launch your white pages directory, search using a keyword, select the search results page and click the Excel icon on the ListGrabber toolbar.

Your contact list, prospect list, targeted business mailing list, cold calling list, business email list, or any list that you want to build from white pages directories is ready in a single click

Take a Free Trial http://www.egrabber.com/listgrabberstandardtrial1.html#form_content

http://dhan.articlealley.com/how-to-export-white-pages-directories-to-excel-in-a-click-2345515.html

Increase Sales by Conducting Online Webinars

Increase Sales by Conducting Online Webinars

In today’s tough economic climate, businesses should be looking to increase sales any way possible. One unique way to increase sales is by conducting online webinars. A webinar is similar to a seminar except that it is held online and your attendees can access the content from anywhere in the world as long as they have an Internet connection. With the assistance of web conferencing software, it is extremely easy to hold an online webinar these days, which can provide a big boost for your business.

Provide Value

The number one thing to keep in mind when holding an online webinar is to provide value to those in attendance. When conducting an online webinar, you want to present yourself as an industry expert in order to gain the trust of potential customers. The easiest way to do this is by providing your attendees with something of value for taking the time to participate in your webinar. This could be a useful nugget of information, a discount for your services or an e-book full of information directly related to your industry. Whatever you decide to give to your attendees is up to you, just make sure they will find it useful.

Get Personal

An online webinar allows you to get personal with your potential customers, which is a good way to boost sales. While a webinar can include a sales pitch, it is best if you save that for another time and focus on helping those who have attended your webinar find answers to whatever questions they may have. This personal aspect of an online webinar gives you another opportunity to solidify yourself as an industry expert and someone your guests should seek out in the future to help with their problems.

Something as simple as allowing your guests to type questions into the web conferencing software, which you answer at the end of the webinar, can help you achieve the expert status you are seeking in order to help boost your sales.

Collect Information

Most web conferencing services allow you to collect the contact information of those who attend your webinar to create a prospect list. When someone attends an online webinar, they know they will have to give their contact information in exchange for the knowledge they are about to gain. This is the main reason why you want to hold a webinar in the first place. By collecting the contact information of those in attendance, you will build a nice list of prospects you can contact in the future about your products or services.

This is another reason why you want to ensure that you provide your guests with something of value during your webinar. You do not want your attendees leaving your webinar feeling as if it was a waste of their time. If you are able to convince the majority of those who attended your webinar that they learned something valuable and that you know what you are talking about, they will be more receptive to the sales materials you send to them in the future.

Holding an online webinar with the assistance of web conferencing services is a great way to position yourself as an industry expert and build a contact list of highly interested prospects. By providing your guests with something of value, whether a physical product or industry secrets, you will position yourself as someone who knows what they are talking about and a valuable resource within your industry. This will help you convert your prospects into paying customers in the future.

For more information regarding: Web Conferencing Software and Web Conferencing Services Please visit : http://www.globalconf.com/

http://www.a1articles.com/increase-sales-by-conducting-online-webinars-2434861.html

Small Business Crm Software Solutions Sugarcrm

Small Business Crm Software Solutions Sugarcrm

Small business CRM software Solutions SugarCRM
There are several options available in the area of small business CRM software solutions. Small businesses need to maintain data on customer contacts, track campaigns and help manage leads. There is one more thing that most small businesses need from CRM software and that is affordability and scalability. No small business wants to remain small forever, and software which can grow with the business is vital.
While many alternatives spring to mind there are few that can beat a web based small business CRM software solution. The reason is simple. A web based CRM means that the software is securely seated on a server elsewhere so can be accessed from any device capable of bringing up a web browser. Sugar CRM is open source software which means the price is right for a small business, it is free. Most small businesses can do well with the community license of the small business CRM software Sugar. While the basic Sugar has only customer tracking, email and marketing tracking, contact list coordination and even newsletter integration it lacks some of the extras of the paid edition such as sales projections.
Deploying SugarCRM will require either a LAN or a remote server. Each employees computer accesses the CRM interface via a web browser. With such a solution there is no need to separately install this small business crm software on each and every employees device and subsequently keep them updates. That means that only one machine need be upgraded with the latest edition of SugarCRM and if the software is remotely hosted, even the regular IT tasks might be avoided. Small businesses often do not have the resources to spare to hire an IT department to continually update software and machines, SugarCRM can help avoid this expense at a time when many companies can ill afford unnecessary expenditures.
The small business CRM software solution SugarCRM can be installed on virtually any machine running any OS. There are packages which can be installed on PCs, Mac, Linux or open source which requires a server with Apache, a MYSQL server PHP. Alternatively there are prepackaged stacks for multiple platforms which contain all the software required to run the CRM on that platform. Installing sugar CRM software is simple for the small business even if they do not have their own IT department.
The core of the small business CRM software Sugar CRM will make tracking customer campaigns, contacts, leads and mailing lists far easier than it has ever been. This software solution for small businesses is configurable and can be added to or personalized and while the basic package is good for many businesses it can become far more powerful with addon modules.
Web based software is becoming far more prevalent because of the decreased expense in deployment and upgrades as well as the fact it can be accessed by employees who work remotely or travel consistently. No longer will the sales rep on the road or at a convention be out of touch with a small business CRM software solution that is web based.

Resource Box:
CRMLogic the home of SugarCRM and RhoLogic mobile Excellence in CRM business processes

http://crm-software.ezinemark.com/small-business-crm-software-solutions-sugarcrm-31c65155172.html

Real-Time Call Center Performance Management Software By VPI Enables Profitability

Real-Time Call Center Performance Management Software By VPI Enables Profitability

Authored by Patrick Botz, Vice President of Solutions Marketing, VPI

Call center performance management software is now recognized as a valuable solution to a long-standing problem. Much of the information within most contact centers is still collected and stored in disparate systems. Each system typically has its own reports, making it very difficult to make cohesive and accurate decisions based on data that can’t be properly compared and analyzed. With the advent of call center performance management software, companies can now cost-effectively merge all of their bits and pieces of inter-related intelligence from multiple applications and multiple locations into one big chunk of consolidated, actionable information.

With real-time call center performance management software, organizations can collect data pertaining to the vast number of interactions handled, such as how they are classified and evaluated. Call center performance management software can show managers which and how many coaching sessions have been taken, review employee skills, their performance over time, and much more. With color-coded drill-through reports, managers can rapidly identify employees displaying outstanding and poor performance. Reasons for poor responses to sales and marketing campaigns or product launches can be accurately identified much more quickly – based upon detailed, just-in-time analysis of specific areas of concern. To help enable this, innovative call center performance management software systems offer the most meaningful, consolidated performance metrics used by contact centers today and standardized data collectors for popular PBXs, ACDs, WFM and CRM solutions.

Empowering Front-line Employees with Real-time KPIs and Notifications:

Given that contact center agents account for two-thirds of contact center overhead costs, companies are also looking for ways to get more out of these front-line employees. Typically, contact center employees want to do well and are competitive in nature. A real-time call center performance management software system that helps deliver real-time information provides immediate feedback and reinforcement to motivate quality and performance improvements – it empowers employees to quickly get where they want to be. The combination of greater, faster responsiveness and better decisions translates to increased staff morale, productivity and utilization.

Rapid, Outstanding Results:

A group of highly successful, progressive contact centers have achieved rapid, outstanding results with the latest real-time call center performance management software systems. By delivering the right information to the right employees at the right time, based on individual or contact center performance, they are empowering their staff to make immediate, accurate decisions and properly change direction on an intraday basis. For example, shortly after implementing real-time employee desktop tickers and integrated electronic coaching, major retailer 1-800-FLOWERS.COM experienced five additional sales per employee per day and a significant three percent increase in overall sales conversions. A leading U.S. bank achieved a 16 percent reduction in outbound talk time, a 34 percent increase in average speed of answer, and a 37 percent improvement in abandon rate – resulting in a quick return on their investment in less than 60 days. By empowering their employees with real-time desktop performance tickers and notifications, a global telecommunications leader recently reduced talk time by ten percent, decreased their post-call wrap time by 12 percent, boosted call quality scores by 14 percent, increased instant payments by 13 percent and increased dollars collected by five percent – resulting in the generation of several million dollars.

To learn more about best practices for using and the latest developments in Call Center Performance Management Software, visit VPI-corp.

Patrick Botz serves as Corporate Vice President of Solutions Marketing for VPI (Voice Print International), the leading provider of interactions recording, contact center quality management and performance optimization solutions. Leveraging more than a decade of field experience as a CRM and contact center practitioner, he focuses on the mission-critical aspects of capturing customer intelligence and optimizing business processes and workforce performance. Patrick’s work has been published in Customer Inter@ction Solutions, Business Management, Contact Professional, Call Center Magazine, Connections Magazine and Contact Center World. Patrick holds an MBA from Pepperdine University and a BSE in Engineering from Arizona State University.

VPI [Voice Print International] is the premier global provider of interaction recording and analytics, contact center quality management and workforce optimization solutions. For more information visit http://www.vpi-corp.com/.

http://www.a1articles.com/realtime-call-center-performance-management-software-by-vpi-enables-profitability-1307926.html