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Some Information About Healthcare Careers

Some Information About Healthcare Careers

Each year, more people get closer to retirement age, and they develop additional health related issues which require medical treatment, and prescription medications. As a result, there is an increasing demand for certified employees to work in the health care industry. Let’s look at some of the possibilities that await you.

Pharmacy technicians are needed to fill prescription medication. A person who is good in math and has excellent people skills might enjoy keeping patient records updated, and talking with doctors offices to verify prescription information. As a pharmacy tech, you will also count tablets, operate a cash register and help maintain inventory. It can take only a matter of a few weeks of schooling to become a pharmacy technician, and many people are able to start work before they finish their courses through on-the-job training.

Radiology offers several areas of specialty which include ultrasound, CATs and MIs. In 18 to 24 months you can graduate and become certified and licensed. You will need good people skills and the ability to communicate effectively with others. In addition to mainstream financial aid possibilities, there are at least 10 privately funding scholarships available for students in the field of radiology.

As the population continues to grow, there are more cases where a surgical procedure is required to treat patients. Surgical Technicians are in high demand when they are people who possess the ability to remain calm in high stress, and emergency situations. These techs are responsible for maintaining the sterilization of the OR, and surgical tools, as well as making the stitches to close up after the surgeon is finished with the procedure. You would also be responsible for handing surgical tools to the surgeon during the operation, and you must learn exact purpose and function of each device.

Dental assistants, audiologists, physical therapists, and respiratory therapists are just a few more of the possibilities of job openings for people who enjoy working with others, and want to have a good paying career. All fields of medicine require background checks, and you must not have a criminal record, especially any charges against you concerning controlled substances.

In 2008, 40 percent of the health industry jobs were in the hospitals, 21 percent were available in nursing and retirement facilities, and 16 percent of these jobs were in doctors offices. There is an expected 3.2 million new health care related jobs expected to be available through 2018, and the highest salaries are given to those who graduate in the top 10 percent of their class.

http://health.ezinemark.com/some-information-about-healthcare-careers-3204a0e366b.html

Real-Time Call Center Performance Management Software By VPI Enables Profitability

Real-Time Call Center Performance Management Software By VPI Enables Profitability

Authored by Patrick Botz, Vice President of Solutions Marketing, VPI

Call center performance management software is now recognized as a valuable solution to a long-standing problem. Much of the information within most contact centers is still collected and stored in disparate systems. Each system typically has its own reports, making it very difficult to make cohesive and accurate decisions based on data that can’t be properly compared and analyzed. With the advent of call center performance management software, companies can now cost-effectively merge all of their bits and pieces of inter-related intelligence from multiple applications and multiple locations into one big chunk of consolidated, actionable information.

With real-time call center performance management software, organizations can collect data pertaining to the vast number of interactions handled, such as how they are classified and evaluated. Call center performance management software can show managers which and how many coaching sessions have been taken, review employee skills, their performance over time, and much more. With color-coded drill-through reports, managers can rapidly identify employees displaying outstanding and poor performance. Reasons for poor responses to sales and marketing campaigns or product launches can be accurately identified much more quickly – based upon detailed, just-in-time analysis of specific areas of concern. To help enable this, innovative call center performance management software systems offer the most meaningful, consolidated performance metrics used by contact centers today and standardized data collectors for popular PBXs, ACDs, WFM and CRM solutions.

Empowering Front-line Employees with Real-time KPIs and Notifications:

Given that contact center agents account for two-thirds of contact center overhead costs, companies are also looking for ways to get more out of these front-line employees. Typically, contact center employees want to do well and are competitive in nature. A real-time call center performance management software system that helps deliver real-time information provides immediate feedback and reinforcement to motivate quality and performance improvements – it empowers employees to quickly get where they want to be. The combination of greater, faster responsiveness and better decisions translates to increased staff morale, productivity and utilization.

Rapid, Outstanding Results:

A group of highly successful, progressive contact centers have achieved rapid, outstanding results with the latest real-time call center performance management software systems. By delivering the right information to the right employees at the right time, based on individual or contact center performance, they are empowering their staff to make immediate, accurate decisions and properly change direction on an intraday basis. For example, shortly after implementing real-time employee desktop tickers and integrated electronic coaching, major retailer 1-800-FLOWERS.COM experienced five additional sales per employee per day and a significant three percent increase in overall sales conversions. A leading U.S. bank achieved a 16 percent reduction in outbound talk time, a 34 percent increase in average speed of answer, and a 37 percent improvement in abandon rate – resulting in a quick return on their investment in less than 60 days. By empowering their employees with real-time desktop performance tickers and notifications, a global telecommunications leader recently reduced talk time by ten percent, decreased their post-call wrap time by 12 percent, boosted call quality scores by 14 percent, increased instant payments by 13 percent and increased dollars collected by five percent – resulting in the generation of several million dollars.

To learn more about best practices for using and the latest developments in Call Center Performance Management Software, visit VPI-corp.

Patrick Botz serves as Corporate Vice President of Solutions Marketing for VPI (Voice Print International), the leading provider of interactions recording, contact center quality management and performance optimization solutions. Leveraging more than a decade of field experience as a CRM and contact center practitioner, he focuses on the mission-critical aspects of capturing customer intelligence and optimizing business processes and workforce performance. Patrick’s work has been published in Customer Inter@ction Solutions, Business Management, Contact Professional, Call Center Magazine, Connections Magazine and Contact Center World. Patrick holds an MBA from Pepperdine University and a BSE in Engineering from Arizona State University.

VPI [Voice Print International] is the premier global provider of interaction recording and analytics, contact center quality management and workforce optimization solutions. For more information visit http://www.vpi-corp.com/.

http://www.a1articles.com/realtime-call-center-performance-management-software-by-vpi-enables-profitability-1307926.html