Tag Archives: phone

7 Things to consider before selection a phone system

7 Things to consider before selection a phone system

What type of phone system best fits your business? Advances in IP communications have made it possible to have a fully functional phone system hosted by your service provider in addition to a premise based phone system. In general, if your phone system is going to be used by more than 25 users, than a premise based solution will be your best choice. However, if you business phone system will have less than 25 users, you should look at both hosted and premise based solutions.

-Why are you looking for a new phone system? Besides the fact that you need to make and receive phone calls, what are the most important things that you are looking to get out of your phone system? Truth is, most phone systems are all the same. The only thing that separates one from another, in many cases, comes down to marketing. Are you looking for auto-attendant, voicemail, voicemail-to-email or find-me-follow me capability? Make list of all of things that you need to get out of your new phone system as well as a list of things that would be nice if your phone system had.

-Will your phone system integrate with other business systems? One of the benefits of an IP based phone system is the ability for the phone system to integrate with other business systems, like your CRM or ERP platform which will increase business efficiency and productivity. Some phone systems offer API’s for integration with certain software, however other phone systems do not offer this capability. Therefore make sure you know what other business systems require integration before you approach a vendor and ask the question when you are being presented with a solution.

-Will you be deploying, maintaining and supporting the phone system yourself? If you have a capable IT staff, chances are you can buy an IP based phone system you will be able to deploy and maintain the system yourself. If you do not have an IT staff, you might want to consider looking into a hosted VoIP solution, or make certain that you select a capable reseller that can provide these services for you.

-Who will be providing your voice service? Many companies make the mistake of buying a phone system before they figure out who will be providing the phone service. If you are going to be using VoIP, make sure your VoIP provider is compatible with your phone system. If you are going to use both VoIP and PSTN service, make sure your phone system vendor knows this, so that they can offer you the proper solution.

-What is the total cost of ownership? Most businesses making the switch to VoIP are looking to save money. In order to better understand how much you will be saving make sure you take a look at the total cost of ownership. Buying purely on price can easily get you into trouble: more reliable, expandable systems do tend to cost more per user up front – but the savings you will see in the long run make it worthwhile. In addition to being able to add more users as your company grows, you should find out how easily your phone system can be upgraded as new features and technologies are released.

-What do your users want? WMV converter? Take into consideration the needs of each employee or employee type. Prior to purchasing a system, ask each of them what they would like to see out of an IP phone or phone system. Remember, sometimes it is best to let the sweeper select the broom.

http://www.a1articles.com/7-things-to-consider-before-selection-a-phone-system-2289662.html

Five reasons for Small Businesses to Switch to VoIP

Five reasons for Small Businesses to Switch to VoIP

VoIP, or Voice over internet Protocol to give it its full title, is a concept at the vanguard of the telecommunications industry which, if you haven’t already heard about, will become an increasingly familiar part of all our lives in the near future. But what is it and how can it benefit small business users?

The concept (which has a number of interchangeable titles such as Voice over Broadband, VoBB) actually covers a set of technologies whereby voice data is transferred in essence, over the internet. The service is distinct from the traditional telephony systems of the public switched telephone network (PSTN) which transmits both analog and digital voice data on a combined network of physical cables and wireless connections, using switch exchanges to connect the network together. In contrast VoIP transmits voice as digital data packets across internet connections, encoding and then decoding the packets at each end. VoIP packages can therefore vary in terms of the functionality they offer, often depending on the software that is supplied by the VoIP provider.

There are three main types of VoIP that can be combined within a single package, IP Phones (or VoIP Phones, which can be used just as traditional handsets), Software VoIP (which runs from a computer) and Mobile VoIP (or Mobile and Integrated VoIP). In fact you may already be very familiar with one example of this technology, an example of software VoIP which has permeated many of our social activities – Skype.

At a business level, users of a traditional telephony system need to implement a network and hardware, such as a PBX exchange, on site to split their incoming connection in order to provide the separate lines amongst their staff. However, with IP telephony such as VoIP, the service can use existing data networks to create the required number of lines.

As a consequence there are significant benefits to be had from switching your business to a VoIP service:

1. Improved Functionality
As briefly touched on above, a VoIP service can provide a business with many more communications options than a traditional telephone system. Most packages will include a software element which drives the functionality and which can be kept up to date remotely by the VoIP provider so that the business continues to benefit from the latest developments in the technology.

With enhanced software driven communication channels such as video conferencing and the fact that the service is not tied to a geographical location (e.g., colleagues can be accessible on simple extension numbers in different offices in different locations) businesses can cut unnecessary travel and costs and open channels which may have previously been difficult to access – without the need for heavy investment in expensive hardware.

Moreover a VoIP service can change and improve the way in which your business operates with many efficiencies to be had thanks to functionality such as the ability to dial simply by clicking on phone numbers on a PC, integrated computer based phone directories, self-managed caller ID and the scope to assign both multiple numbers to a single phone and a single number to multiple phones.

2. Improved Customer Service
By taking advantage of the extensive functionality generated by a VoIP service a business will no doubt enhance the way in which they operate and work with their customers, however using VoIP can also boost customer service in a number of more direct ways.

Handling of calls can be improved with features, such as ring groups, transfers and forwarding and even automated call handling coming into the reach of smaller scale businesses, ensuring that calls are dealt with by the right people in a timely manner. This can not only improve customer satisfaction but present customers with an advanced phone service at an affordable cost giving them the right impression of your business irrespective of its size. Previously this has been the reserve of big business with big budgets.

A company can even give its customers a free contact channel by supplying them with VoIP enabled telephones.

3. Flexibility
VoIP can greatly improve the flexibility of a business in a number of ways. One key area is the ability of business to respond and adapt to changes in personnel due to positive or negative growth. VoIP offers more cost effective scalability than traditional fixed line telecoms as you need only pay for the exact number of lines that are needed at any given time with less hardware to upgrade – depending on the package, the handset or headset may be the only the outlay required for a new line.

What’s more, many VoIP packages come with the capability for the business to use a simple piece of front end software to configure their network to their business needs as and when they need it rather than depending on third party providers

A VoIP product can also offer flexibility in the manner in which a business operates. Staff can work whilst being fully mobile, receiving their communications in a variety of ways – email, voice calls, instant messaging – on a variety of devices – smartphones (mobile VoIP), landlines – ensuring that they are easily in contact with colleagues and clients whenever they need to be. And all this using the same number, wherever they are in the world. Traditional phone systems, conversely, which rely on a physical network with physical exchanges connecting the relevant elements of the network, are often defined by their location.

This has further benefits for business in the event of an office or workplace becoming unavailable. A switch to VoIP will allow a business to set redirects to mobiles and handsets in other locations from any device with an internet connection. Therefore ensuring interruptions to customer service and operations are kept to an absolute minimum, without needing to physically access the office and manipulate any hardware in situ.

Last but not least of course is the fact that VoIP systems are fully integrated with traditional PSTN services so users will not have any trouble communicating with the rest of world.

4. Unified Communications
Unified communications is a term used to describe the integration of different communication channels which is made possible by the fact that VoIP uses the same data networks as other data transfers to handle voice data. As a result it may be possible using VoIP to easily switch between voice and instant messaging, receive voicemail messages into an email client, share and collaborate on documents through your VoIP software whilst discussing them on call and even integrate Customer Relationship Management (CRM) databases with telephone systems.

5. Cost
Switching to VoIP phones will arguably lead to a host of efficiency savings and operational improvements as a result of the aforementioned benefits, which therefore mean indirect cost savings. Improved communications in general, telephone and video conferencing in particular perhaps, can reduce the need for business travel and in the current climate that is an increasing expense.

However, there are also plenty more immediate savings to be had when switching; for example, the fact that businesses are able to use their existing data networks (no need for additional voice networks) and therefore potentially reduce the installation and maintenance costs of their network infrastructures. The only hardware needed are the phones/handsets, the hard work is done by software.

Furthermore, the actual costs of renting an equivalent of better VoIP service from a provider are likely to be significantly lower than a traditional service (due in part to the fact that this is a growing worldwide market with healthy competition). Whilst the services that are often considered extras in a traditional package will often be included in standard VoIP billing or be available at a far cheaper rate.

Whatever size of business you operate switching to VoIP can generate both cost savings and significant improvements in your operations and services. However, if you are a small business the switch to Business VoIP could give you that leading edge over your competitors and ensure that you are free to develop your business efficiently and dynamically.

http://www.a1articles.com/five-reasons-for-small-businesses-to-switch-to-voip-2413667.html

Business Telephone VoIP Systems

Business Telephone VoIP Systems

Having a well or poorly implemented phone system can make or break a business. If a potential customer cannot get through to you via the phone the chances are they will pick up the phone to the next supplier. And more important than just having a phone system that can get somebody on the end of the line; a well implemented system can quickly direct a person to exactly who they need to talk to wherever they may be. This can act to solve customer queries or issues faster, which in turn gives greater customer satisfaction and improves the efficiency of the company as a whole.

It is rare in business that a company works out of an office and has no members who need to be on the move, some companies may indeed very rarely work from an office. Whether the reason is sales, meetings, on-site work, or simply the convenience of working from home, it can be very beneficial to be able to stay in touch while on the move. Whatever the requirements; business mobility can be an asset to effective client management and communications. It is typically achieved by rerouting calls that would normally only go to an office phone via several devices associated with a person. This generally includes the office phone, mobile phone, mobile VoIP clients and home offices.

Mobile voice clients can also be exceptionally useful for reducing the costs of calls; since VoIP technology is web based, once connected beyond a varying data charge, it is independent of locations and as such can be used for international calling. Thus when an employee is abroad, assuming they can get a stable internet connection, they can operate from the same office number while maintaining cheap cost of calls. This is a huge benefit when considering that many traditional systems wouldn’t be able to operate or would even cost a large amount of money for the privilege.

These low costs, while very useful for employees abroad, can be equally useful for office telecoms. Since VoIP functions from internet connections and many companies already have moderate internet connections already implemented, it may cost nothing but a monthly subscription to a VoIP company to be able to operate their telephone systems.

Capital costs are also reduced since, in many cases, the network required to run VoIP already exists in the form of a computer network where the VoIP can be run directly from the computer via a “softphone”. A softphone is a computer program used for making calls in conjunction with a headset or phone plugged into the PC, which in turn can also make it very easy to integrate and make calls via existing CRM software with client contact details. This can significantly increase the speed of making calls and increase the number of calls that can be handled in a given time.

Why not see what your company could gain and save from moving your telecoms to a well implemented VoIP service and give a VoIP provider a call?

The Author works for a company who specialise in hosted phone systems, hosted VoIP and VoIP Solutions

http://www.a1articles.com/business-telephone-voip-systems-2001531.html

Call Center Abbreviations

Call Center Abbreviations

Copyright (c) 2008 Hani Masgidi

In the contact center industry we come across a lot of abbreviations and expressions that are used very often without having a clear definition about them. He You will find a list of these expressions with their definitions .

Automatic calls distribution – ACD
A computerized phone system that responds to the caller with a voice menu -IVR and connects the call to the appropriate CSR according to a set of parameters -e.g priority of skills or longest available time . It can also distribute calls equally to agents. ACDs are the heart of call centers, or contact centers, which are widely used in the telephone sales and service departments of all organizations.

Computer-telephony integration – CTI
Is a computerized systems which combines the callers data with voice systems in order to enhance telephone services by retrieving the caller database and get it displays at the appropriate CSR’s screen when the call gets routed to him by ACD -Automatic calls distribution

Interactive voice response – IVR
Is a computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system. Generally the system plays pre-recorded voice prompts to which the person presses a number on a telephone keypad to select the option chosen, or speaks simple answers such as “yes”, “no”, or numbers in answer to the voice prompts.

Call Work Code – ACD
A number, up to 16 digits, entered by ACD agents to record the occurrence of customer-define deviants -such as account codes, social security numbers, or phone numbers on ACD calls.

Key Performance Indicators -KPI
Factors that show certain standards and guidelines to maintain productivity.

Service Level Agreement – SLA
A contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Services for customers can be measured, justified, and perhaps compared with those of outsourc­ing network providers. Some metrics that SLAs may specify include: What percentage of the time services will be available; The number of users that can be served simultaneously; Specific performance benchmark to which actual performance will be periodically compared

Average call waiting – ACW
The time from the person reaching the number being called until the CSR picks up the phone -~20seconds

Average Talk Time -ATT
Time frame within which the customer is kept in the phone -~2minutes

Average Hold Time -AHT

Period of time during which the customer is kept on hold -has to be as minimum as possible

Customer Service Representative – CSR
Person attempting and handling all the calls, providing the customer with any inquired information.

Senior Customer Service Representative – SCSR
CSR who is not only handling the calls but also conducting telesales.

Team Leader – TL
person who plays leading role among the team, setting up an example and responsible for couching, training, guiding, motivating and encourage the CSRs to accomplish the assigned tasks as well as coordinating externally and internally and drive the team ahead towards the potential vision.

Supervisor – SUP
A person who is a step above the team leader and below the managerial level, responsible for the day-to-day performance of the group, should have the authority, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline CRS, or responsibly to direct his team leaders on the efficient ways to achieving the department goals , adjust their grievances, or effectively recommend an actions to resolve the raised issues. It is not of a merely routine or clerical nature, but requires the use of independent judgment.

Customer Relationship Management – CRM
Entails all aspects of interaction a company has with its customers whether it be sales or service related. The Computerization way of interaction is recently being used in the market approaching the new strategy in serving customers with each new advance in technology, especially the proliferation of self-service channels like the WEB and WAP phones, more of the relationship is being managed electronically and therefore organizations are looking for ways to personalize online experiences through tools such as help desk software, e-mail organizers and Web development.

Internet Contact Center – ICC
Where all the required contacts and inquiries can be kept in one database, and viewed by all of the users. ICC has such features as Universal Queue, real-time and historical reporting, web collaboration, email transfer, etc.

Voice Over IP address – VOIP
A category of hardware and software that enables people to make telephone calls via the Internet. In simple words these hardware and software converts the voice signals into packets of data, which are transmitted on shared, public lines.

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YourCall Center Industry resources and call center management kit

Video Source: Youtube

http://hanimasgidi.articlealley.com/call-center-abbreviations-534099.html

The LG BL20 Chocolate offers impressive slider phone technology

The LG BL20 Chocolate offers impressive slider phone technology

The LG BL20 Chocolate is one of the new arrivals within the LG range of mobile phones. Released in October 2009 this handset has a futuristic design which appeals. Although aesthetically pleasing to the eye, this handset also packs a punch when it comes to functionality. Measuring 106 mm x 50 mm and 12 mm thick this handset is a slim line handset which offers seamless and endearing technology.

This handset comes with a 5 mega pixel camera which operates at a resolution of 2560 x 1920 pixels. The utilisation of Schneider-Kreuznach optics is testimony to LGs emphasis on ensuring quality of image within its camera equipment. In addition the camera provides auto focus and an LED flash for illumination purposes. As an alternative to static imagery the camera also provides the ability to record video at QVGA quality and at 15 frames per second.

The LG BL20 Chocolate comes with a 2.4 inch TFT display screen which is able to display up to 262,000 colours at a pixel size of 240 x 320 pixels. Imagery displayed on the screen is colourful and vivid. The handsets futuristic feel is encompassed within the touch sensitive hidden navigation keys which are on the front panel of the handset and are used for its multitude of functionality. The handset comes with vibration and ring alert types included within the package, however for further individuality the ability to download polyphonic and MP3 ringtones is included. As a means of hands-free communication the phone provides a speakerphone.

Internal memory within this handset is 60 MB, however this can be significantly improved upon by utilising the microSD slot which allows expansion of the memory storage up to a more creditable 16 GB. The handset comes with a variety of additional options which include an MP3/MP4 player, organiser, voice memo and FM radio.

GPRS and EDGE connections are provided within this handset and are both class 12. In addition the handset also provides Blue tooth and USB. This ensures the handset can be connected to multiple devices and seamlessly transfer files or synchronise with a PC as well as providing the means to download the files as and when required.

The LG BL20 is a relatively new entrant into the phone market, yet has already turned heads. It offers unrivalled styling and technology which surpasses many handsets that are available on the current market. The handsets ability to seamlessly perform numerous tasks in a user-friendly manner is one of its key benefits and one that has endeared it to the general public.

For further information on a comprehensive range of mobile phones visit www.phoneslimited.co.uk

http://www.a1articles.com/the-lg-bl20-chocolate-offers-impressive-slider-phone-technology-1280944.html

Will You Please Answer The Cash Register

Will You Please Answer The Cash Register

The idea behind all of this marketing is to get the phone to ring – a customer calling to ask for your services. Few shop owners spend the time needed to develop the proper system for answering the phone. Fewer still measure the effectiveness of the employees who are answering the phone and have tools in place to gauge how many incoming calls result in the customer coming into your shop.

There have been many variations on this theme, but let’s look at this problem from another point of view and keep it as simple as possible. I want to share a great story from one of our senior coaches, George Zeeks, and his dad. After all, when the phone rings, you should be hearing the cash register ringing even louder.

The success or failure of most tasks that take place in the average shop can be broken down to the effectiveness of three basic areas: motivation, measurability and accountability. Motivation needs to be looked at from both the employee’s motivation to answer the phone and the customer’s motivation to come to your shop after the phone call is done.

As a public school boy, I soon learned to rely on experience to be my guide. At times, however, I would listen to my dad and save myself some pain. We did a fair amount of fishing together, and the lessons I learned became invaluable. One of the first lessons was to think like a fish. What is the motivation of the fish? (My dad would never have said anything like that. His motivation usually involved some sort of pain: either a gentle slap in the back of the head or self- inflicted due to some oversight on my part that he allowed.) The fish just wants what he wants – the worm.

We all know why the owner wants the person on the phone to come to his or her shop, but why do the employee? It might be financial reward, the sense of accomplishment or just a little bit of praise for having a good day. Each individual is different, and it is important that we are intimately aware of how our staff perceives their roles in the workplace and what motivates them to do it. Otherwise, you might find that you are fishing with the wrong bait. Find the right bait, and you will be successful.

The customer is a different story. Many times, if they are calling the shop and never have been there before, their motivation could be that they have already been to another shop and did not make the purchase (this could be due to a lack of trust, the amount of the purchase or maybe they just didn’t like the staff) or perhaps they do not have a shop to call “home”. The resulting calls are, at the least, an inconvenience, and for a good many people it can be almost painful to sit down and make all those calls and talk to all of those people.

What do we do about it? What does the fish want? He wants a nice juicy worm in his belly. It makes him feel good. What does the prospective customer want? What will make him feel good? How about not having to make all those calls? They want someone to listen to them. They need to feel like a person, and they need to interact with another person on the other end of the phone who cares.

The next time you talk to someone on the phone and they want a phone quote, find out their name and use it at least three times in the conversation. Ask open-ended questions. After all, the person most people like to talk about mainly is himself. Ask them what problems they are having, and pay attention. Repeat it back to them so they know you are listening, and then tell them that you understand their needs and invite them in so you can work together to solve the problem.In my mind, it is easier to think of it as “speed dating”. You have three minutes to make the date before the gong sounds, and you have about three minutes to build enough of a relationship to get the customer to not want to pick up the phone again. In the end, you’re doing both of you a favor, because they really don’t like making the phone calls. Practice this, use it every call and have your co-workers listen to you and provide feedback. You’ll be amazed at how much more successful you are on the phone.

While I was learning how to catch fish, I also was learning how they would try to get away. One memorable time, I had caught my first fish just as the sun was rising. What a great way to start the day. Feeling very proud of myself, and too busy showing my dad the prize to pay attention to what was going on, something quickly went bad. I’m not quite sure how it happened, but the hook was not in the bass’ mouth, it was deep in my finger, nowhere to be found. I ended up with quite a different prize than I had hoped. My dear dad’s response was to cut the line, leave the hook in my finger and duct tape it flat to my finger so we could continue fishing. This was a perfect example of self-inflicted pain I will always remember. When you are bringing in goods, pay attention until the job is done.

Measuring success is always a touchy subject. Many of my clients are reluctant to measure and compare their employees’ work performance. They don’t want to set up an atmosphere of competition. Again, you must know your staff. Competition by itself can be good or bad. It is what you do with it, how you shape it and guide it that makes all the difference. The measurement of performance allows you to reward those who strive for excellence. The people who make winning a part of their lives tend to win not just for themselves, but also for everyone involved. Remember, the customer has to feel that winning sensation, too. If not, they will not come in, they will not make a purchase or, worst of all, they make the purchase, never return and you will never know why.

A very simple way to measure success on the phone is with a phone log. I have found it very easy to use, and it produces results. If a customer calls and we are able to make an appointment, the staff member involved puts his or her name next to the appointment. It soon becomes clear who is making appointments and who is not. Then we find out what the successful advisors are doing right and we reproduce it in the rest of the staff.

However, if we do not make an appointment, we should have the customer’s name, type of car and what was wrong. We record this information, time and date for future reference, and when the customer does come in, we can initial another successful phone conversation.

It is important to know how many times the phone rings with a possible customer on the phone and how many times that results in the customer coming in. Each employee will develop a percentage of calls vs. people coming in, which allows us to determine who is doing what, what is effective and what is not. The basics, outlined above, will work.

To be accountable for something is to take some form of ownership. Whether it is good or bad, we must be accountable for our actions and our time. I would much rather use praise with an employee to let them know that I appreciate their hard work than to resort to criticism for a job done poorly. The key between the two concepts is the measurement strategy for gauging employee success you are using and consistently monitoring the situation on a regular basis in a way that communicates what is expected.

Too often, accountability is done far too late. The damage has been done, and we are left only with negative consequences. If we are proactive, we should constantly give our staff guidelines and feedback on the areas we find to be most important. We can use the guidelines of measurement and accountability to solve problems while they are small and, most importantly, train the staff as soon as it becomes apparent that training is needed.

Chris “Chubby” Frederick is CEO and president of the Automotive Training Institute. Contact Chubby at [email protected]. You can hear Automotive Training Institute reviews from many of our happy customers as they tell you how we’ve helped them on the road to success.

http://www.sooperarticles.com/automotive-articles/cars-articles/will-you-please-answer-cash-register-240764.html

Enhance Collaboration And Efficiency With Phone Systems For Small Office

Enhance Collaboration And Efficiency With Phone Systems For Small Office

Whether you have a small office which hundreds of individuals work in or a small office that just a dozen people work in, it is important that you have the right type of communication in the office to ensure both collaboration and efficiency in the workplace.

Phone systems for small office come in many options which provide your growing business a wide range of benefits and features. One of the more advanced phone systems for small office is the VoIP phone system that runs on a voice Internet protocol – which is most likely the same system you use for other business communications for clients and associates.

When you are considering new phone systems for small office there are several things that you have to consider! The very first thing which you have to consider is what your users (employees) need when using these phone systems. If you do a lot of conferencing, then you will require a conferencing option on your phone.

If you need one number that runs on one system with various rings, then you would need something such as a PBX system. Small businesses phones include features such as conferencing, mobile soft phones, automated attendant, paging, intercom, wireless, CRM system integration, unified messaging with email, text messaging or phone.

Do not purchase a phone if it does not have features you need and likewise do not buy a phone that does have features you don’t require because you will just be hiking up the price for things you wouldn’t ever use! You also have to be prepared for a change. If you’re using regular land line phones right now and plan to put in new phone systems for small office, you may have to have a meeting with your employees to show them how to work the new system so that they can better adhere to it.

Schedule a meeting, round everybody up in groups, and show various aspects of the phone to your individuals, how to work them, and let them know that if they have any problems adjusting to new phone systems for small office that they are more than welcome to ask you (or whomever is in charge) any questions about the system.

Sometimes its difficult to go from something really archaic to something really innovative, so just make sure everyone knows what they are doing and you must be good to go! In order to find the best phone systems for small office, take a look on-line! There are web sites that are designed for this specific type of product.

They must have a quote option on their website that would permit you to input certain aspects you need from the new phone systems for small office and they must be able to give you a quote on what the price would be and maybe some suggestions on the type of phones you ought to be considering!

To learn more on what to look for with phone systems for small office visit http://www.infinititelecommunications.com.au/phone-systems-for-small-office.html

http://www.a1articles.com/enhance-collaboration-and-efficiency-with-phone-systems-for-small-office-1865406.html

Cell phones dangerous to health

Cell phones dangerous to health

Recently, the San Francisco Board of Supervisors passed a resolution requiring mobile phone retailers to post information at the point of sale on how much radiation level is being emitted by the cell phone units. This information is already provided in the user manual provided by the manufacturers. But the law requires that the information about the SAR value (the measure of cell phone radiation level) should be displayed more openly before the consumer makes the purchase. The mobile phone industry reacted with indignation, obviously, raising the constitutionality of the resolution. Whether or not the court agrees remains to be seen, but let’s look at what motivated the legislation. Let’s look at a couple of scientific studies on the issue.

One study that got some attention, especially from the male population, is the Cleveland Clinic study in 2007 that found frequent use of the mobile phone can cause male infertility. Men who make calls four or more hours a day were found to have poorer sperm quality compared to those who don’t. The same research team published a study more recently where they found that the sperm samples exposed to mobile phone frequencies had higher levels of free radicals and lower levels of the protective antioxidants, as compared to sperm samples not exposed to the phone radiation . The exposed sperm samples had reduced motility, function and overall health. This is cause for concern, particularly with men who are planning to raise a family.

Research has also shown that mobile phone frequencies can cause the development of cataracts. Israeli scientists from Rappaport Faculty of Medicine at the Technion in Israel, found that long-term exposure to microwave radiation from mobile phones can lead to damage to the eye lens. They also found that part of this damage appears to accumulate over time and does not seem to heal.

Mobile phone radiation has also been linked to eye cancer. The study, carried out by a team from the University of Essen, in Germany, investigated a form of eye cancer called uveal melanoma, in which tumors form in the layer that makes up the iris and base of the retina. They examined 118 people with uveal melanoma and obtained details about the frequency of their use of mobile phones. They compared this with information from a control group of people who don’t have the eye cancer. When the results were analyzed they found the cancer victims had a much higher rate of mobile phone use.

More studies need to be done before anything conclusive can be drawn about cell phone radiation and its effects on human health that everybody can agree on. A lot of experts are of the opinion this is similar to the tobacco issue, or the asbestos issue. Unlike the tobacco, however, the mobile phone is here to stay. The technology just needs to be improved in order to ensure consumer safety. In the meantime, let’s use this essential device more wisely.

http://www.a1articles.com/cell-phones-dangerous-to-health-1948338.html

The live answering service helps to communicate with your clients and customers 24 hours a day.

The live answering service helps to communicate with your clients and customers 24 hours a day.

Virtual phone answering service provides excellent competitive advantage for small business companies and some start-up companies. With advanced communication technology, it helps small companies to compete with larger companies in a kind of professional manner. Powerful features, scalability, simple infrastructure, flexibility and cost savings are the most beneficial features of any phone answering service.

This system makes it convenient for you to handle your business calls from any kind of preferred location. A virtual phone service can efficiently connect your home-based workers or remote your office settings. The live answering service helps to communicate with your clients and customers 24 hours a day. Hosted phone system provides the integrated features of telephone, voicemail and the system.
The main advantages offered by any phone answering service include:

• Call answering with some good professional business greeting
• Flexible calling facility between some branches

• Well-organized handling of multiple incoming calls simultaneously
• Call hold feature with good custom greeting
• Call extension to specific department or employee
• Dial by name and dial by extension options available
• Incorporated voice to email and fax to email feature for this

The main part of phone answering service is the auto attendant of this. It initially answers the incoming business calls with professional custom greeting message. Automated answering system efficiently routes your callers to live extension or voicemail box. More features and extensions can be added to the main business number through any web-based interface. You can also view fax messages and listen to voice mail messages via some online interface.
Phone answering service helps small businesses to present the best image to targeted clients by making available a unified set of communication features on it. Hosted service providers offer customized service packages those suit different business requirements that require Phone answering service.

Frontlinecom.co.uk is a leading service provider of small business Hosted PBX systems. The auto attendant forms the main interface of the small business phone answering service.

Telephone answering | Helpline

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Mobile Phones

Mobile Phones

A mobile phone allows calls into the public switched telephone system over a radio link. Early mobile phones were usually bulky and permanently installed in vehicles, they provided limited service because only a few frequencies were available for a geographic area. Modern cellular cell phones or hand phones make use of the cellular network concept, where frequencies are used repeatedly within a city area, allowing many more users to share access to the radio bandwidth. A mobile phone allows calls to be placed over a wide geographic area, generally the user is a subscriber to the phone service and does not own the base station. By contrast, a cordless telephone is used only within the range of a single, private base station.

A mobile phone can make and receive telephone calls to and from the public telephone network which includes other mobiles and fixed line phones across the world. It does this by connecting to a cellular network provided by a mobile network operator. In addition to telephony, modern mobile phones also support a wide variety of other services such as text messaging, MMS, email, Internet access, short range wireless communications (infrared, Bluetooth), business applications, gaming and photography. Mobile phones that offer these more general computing capabilities are referred to as smartphones.

The first commercially automated cellular network (1G) was launched in Japan by NTT in 1979, initially in the metropolitan area of Tokyo. Within five years, the NTT network had been expanded to cover the whole population of Japan and became the first nationwide 1G network. In 1981, this was followed by the simultaneous launch of the Nordic Mobile Telephone (NMT) system in Denmark, Finland, Norway and Sweden. NMT was the first mobile phone network featuring international roaming. The first 1G network launched in the USA was Chicago based Ameritech in 1983 using the Motorola DynaTAC mobile phone. Several countries then followed in the 1980s including the UK, Mexico and Canada. The first modern network technology on digital 2G cellular technology was launched by Radiolinja in 1991 in Finland on the GSM standard, which also marked the introduction of competition in mobile telecoms when Radiolinja challenged incumbent Telecom Finland who ran a 1G NMT network.

Low end mobile phones are often referred to as feature phones, and offer basic telephony, as well as functions such as playing music and taking photos, and sometimes simple applications based on generic managed platforms such as Java ME or BREW. Handsets with more advanced computing ability through the use of native software applications became known as smartphones. The first smartphone was the Nokia 9000 Communicator in 1996 which added PDA functionality to the basic mobile phone at the time. As miniaturization and increased processing power of microchips has enabled ever more features to be added to phones, the concept of the smartphone has evolved, and what was a high end smartphone five years ago, is a standard phone today.

Other features that may be found on mobile phones include GPS navigation, music (MP3) and video (MP4) playback, RDS radio receiver, alarms, memo recording, personal digital assistant functions, ability to watch streaming video, video download, video calling, built in cameras and camcorders with autofocus and flash, ringtones, games, PTT, memory card reader (SD), USB (2.0), dual line support, infrared, Bluetooth (2.0) and WiFi connectivity, instant messaging, Internet email and browsing and serving as a wireless modem. Nokia and the University of Cambridge demonstrated a bendable cell phone called the Morph. Some phones can make mobile payments via direct mobile billing schemes or through contact less payments if the phone and point of sale support Near Field Communication (NFC). Some of the largest mobile phone manufacturers and network providers along with many retail merchants support, or plan to support, contact less payments through NFC equipped mobile phones.

GSM mobile phones require a small microchip called a Subscriber Identity Module or SIM Card, to function. The SIM card is approximately the size of a small postage stamp and is usually placed underneath the battery in the rear of the unit. The SIM securely stores the service-subscriber key (IMSI) used to identify a subscriber on mobile telephony devices. The SIM card allows users to change phones by simply removing the SIM card from one mobile phone and inserting it into another mobile phone or broadband telephony device. A SIM card contains its unique serial number, internationally unique number of the mobile user (IMSI), security authentication and ciphering information, temporary information related to the local network, a list of the services the user has access to and two passwords.

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