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Tips to Manage Inventory

Tips to Manage Inventory

Do you have difficulty in managing inventory? Don’t you manage to track the goods you are buying and selling after that? Aren’t you aware which time to order items, or are you unable to maintain your stock in safe condition? The following tips may be helpful for you.

 

1. Keep track: This is the most important task in order to manage your inventory. You need to keep records in a systematic manner. If you do not have an account of your sales volume, as well as your current stock level, you will never know when and how much to reorder. It is recommended that you keep an ordering period, that is, a time frame after which you will make your next order. Your tracking should be based on this unit of time. You can track each item in the following manner:

 

• Average Sales: How many articles do you think you will sell during a particular time frame (ordering period)?

• Maximum Sales: What is the maximum quantity that you think you will sell?

• Bulk Order Quantity: How many articles do you need to order in bulk at one time?

• Order Lead Time: From the day you have placed the order, what is the time taken to receive the shipment?

• Quantity On Hand: How many articles do you presently have in stock?

• Quantity On Order: How many articles have you presently ordered for?

 

The above data can be stored on an Excel sheet and constantly updated. So, instead of clearing up items that you now consider as junk, it is better to be organized.

 

2. When to Order: Once you are aware of how many items you have in stock, and which items are running out, you need to know when to make a reorder. First, decide on the ordering period, that is, after how long you will make a reorder. It could be weekly, monthly, or bi-monthly. You should ensure that you maintain a minimum stock level at the end of the present ordering period, which is enough to carry you through till the next ordering period.

 

How do you know it is time to reorder?

Add the quantity of items that you already have (Quantity on Hand) to the amount that you have ordered for (Quantity on Order), which is temporarily called Quantity Available.

 

Now, you will still be selling until the fresh stock arrives, so subtract the Lead Time Sales from the Quantity Available. If this amount is less than the minimum stocking level (Time Lead Sales minus the Safety Quantity), it implies that you have to reorder. This final amount is termed as Quantity Available.

 

How do you know how much to order?

Subtract the Quantity Available from the minimum stock level.

 

Take a note of few terms related to stocking:

• Safety Quantity: Average Sales is subtracted from Maximum Sales. This quantity is the minimum quantity of items that you have when there is more sales than the usual amount.
• Time Lead Sales: The Average Sales multiplied by the Order Lead Time.

 

3. Quantity on Hand: It is always recommended that you physically check your inventory just to ensure that the data in your software matches up to what is really there. This allows you to make adjustments in the case of unexpected losses, which can happen owing to theft or breakage. If these losses are not accounted for, keeping track using your software will be futile.

 

Note that if your ordering period is long, you need to have enough inventory in stock. However, be sure that there is not too much inventory for fear of the products perishing or crossing their expiration date. Besides, you will be investing more capital and covering insurance and management costs.

 

4. Sell Junk: One way to get rid of inventory that you feel is junk is to sell it to a vendor. You will not only be clearing out unwanted stock, but you will also not suffer a complete loss.

 

5. First In, First Out: If you are selling products that have an expiration date, it is recommended that you clear the older stock first. In other words, put the items that have a later expiration date behind the ones that will expire shortly.

 

6. Security: Ensure to keep your inventory safe from staff members as well as outside intruders. Stock that is more valuable than others need extra security and should be delivered to a safe place. Make sure that your staff is trained to look out for thieves, who usually work in groups.

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Integrating Crystal Reports with SharePoint – Things to Keep in Mind

Integrating Crystal Reports with SharePoint – Things to Keep in Mind

The popular business application, SharePoint, is now widely preferred by most software companies. With the newest versions coming up, this web application platform is used for a number of purposes, out of which the sharing of electronic documents and images of the scanned paper documents are the most prominent ones. SharePoint enables developers to create websites, which further allow an easy uploading as well as managing of documents. Even the communities can be formed around particular functions, necessitating access to the documents. These documents then become ready for searching, collaboration, management, updating or archiving.

The Need for Integration

While SharePoint with its multiple functionalities is of immense use, it cannot be denied at the same time that it is not so useful when it comes to the business intelligence system. It is here that the integration of SharePoint with Crystal Reports becomes necessary. The integration largely helps in making the information accessible as well as ready to analyze from the organization. Once the integration is done, the data can be drilled into different sets, which makes the process of categorizing them easier. The integration supports accomplishment of the following tasks: -Analyzing data in thorough details -Identify the relationship between costs as well as revenues of your organization -Identify processes and products that are adding value as well as reducing the margins.

Now, there are few things to be considered to ensure that the integration of SharePoint and CR goes off well while also paving the way for the required benefits.

Points to Consider for Successful Integration

To begin with, a CR scheduler should be incorporated, which allows scheduling of reports that need to be sent at specific date and time to the particular business users in the desired format. The incorporation of the Crystal Reports scheduler offers the members of the organization with the required information without a wastage of time and efforts and they can, therefore, engage in quick decision making. The reports created by the business users can also be stored centrally with the help of SharePoint and accordingly, accessed by the staff members who are in need of the same. Crystal Reports pave the way for scheduling reports on the use of SharePoint to get an idea about how the web application platform is influencing the work of the staffs.

Yet another important factor that has to be considered in this regard is that of using the SharePoint system in the automation of business process. The newly integrated report scheduler, if used, on an event-driven basis, enables a rather process automation. Consequently, modification to files or databases lead to a chain of actions, saving the hard work that had to put into the task otherwise by an employee.

The events include receiving orders from customers and triggering an automatic sending of the packing slip to the warehouse, reducing of the inventory levels, ordering the new products along with materials to fill up for the lack of stock, scheduling delivery of the given order and also billing the customer. Earlier, these actions had to be not only performed by the individuals but also necessitated the inputs from several professionals belonging to the various departments of the organization. Now, the automation is done electronically, saving the transactions that seem to be lagging behind, cost of staffing and the obvious chances of human errors.

Considering the importance of the integration of SharePoint with Crystal Report, companies are now going for Crystal Reports Distribution or what is also known as CRD. CRD can actually work wonders in reducing costs while at the same time, increase the margins and efficiencies. Scheduling and automation of information across any organization is easier than ever before. Custom sharepoint development teams can help you build projects within allocated budgets and time schedules.

We provide SharePoint application development services. If you would like to talk to one of our certified SharePoint developers , please get in touch with us at Mindfire Solutions.

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EPOS System for Retail and Wholesale Business

EPOS System for Retail and Wholesale Business

Epos system is dire need of hour for retail and wholeslae business as these businesses demand high level of accuracy and integration if one got good combination of hard ware and soft ware of Epos system as per their needs as every business has completely different set of requirements.

As retail and wholesale business want each dark detail of stock and accounts it is made possible by present day Epos systems no matter what are the number of transaction it can record and keep million of transactions in a one go in its back office. As products are bought in bulk quantity and sold in one by one it keep the record of stock and accounts as well. It gives you accurate pricing that eliminates the chances of human error in lieu of it gives you the freedom that you can changes the prices whenever you want e.g. to a discount to customer or when there is special promotion going on.

It gives you accurate picture of your stock and make sure you get your ordering on right time. Having an automated functionality it makes life easier and you can respond to customer faster. It helps you to give your customers a great experience and improves employee’s productivity. So it allows you to keep stock information up-to-date in real-time stream line the supply chain. The Epos system automatically determine when you have to place the order

The competitive advantage of Epos system is that you can be in the position of bargaining that which supplier is giving to you the same product at cheaper rates and you can be in touch with largest suppliers. So you can save money at the end of day which increases your profits.

In the past whole sale business were being ignored by Epos providers there was a helpless situation in the market for whole sale business companies only few companies were able to develop Epos system with back office support to handle the accounts and stock. By developing this fantastic software now whole sale and retail businesses can serve the customers from any branch they are operating at any time. So more customers are coming and more sales are generated.

If we see current situation then there are few companies in the market which provide complete solution of the whole sale and retail business requirements the competition is developing in the market which ultimately bring the more refine Epos system.

E-Till Solutions specializes in offering customized and most affordable Pharmacy EPOS Systems, dry cleaning pos Systems and Restaurant EPOS Systems in UK.

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When Should You Replace Current ERP Software

When Should You Replace Current ERP Software

An organization implements an Enterprise Resource Planning system after investing a lot of efforts, time and money. ERP brings about a lot of changes in the workings of the organization and it takes time and training to switch to the new system. So why do organization replace their current system and when should organization replace their current ERP software? This takes place when there is scope of improvement and a chance of an improved Return on Investment or ROI. There can be various causes which lead an organization to replace their current ERP software such as better software quality, upgrades, easier management, new acquisitions, etc.

Some of the reasons for the replacement are as follows:

1. Problems with present ERP system: The organization may be facing problems with the current Enterprise Resource Planning system due to unsuitability. The system may not be suitable to the business environment causing difficulty in the business processes. This may increase with time and it may be time the organization replace their current ERP software.

2. No support: Some ERP software do not support implementation of other software applications that are useful for the organization. This may be of disadvantage for the business making the organization replace their current ERP software.

3. Acquisitions: Organizations are acquiring smaller companies and competing in the market. If new acquisitions have been made, there can be change in the business environment due to change in strategies. This may lead to a replacement of the current ERP system.

4. Management issues: The current system may be getting difficult to manage. It may be very time consuming and involving a lot of money.

5. Old features: The current system may not have the new features and technical advancement. The organization may want to be up to date in the market and not stuck with old features. It may want to switch to a new ERP system to include the latest technologies to improve its business and have a competitive edge. This could be a reason when organization should replace their current ERP software.

6. New Requirements: As an organization expands, it may have new business requirements which are not taken care of the current ERP system. The organization may look at expansion too which demands new requirements and latest technologies.

These could be the reasons when organization replaces their current ERP software. The implementation may start with lot of anticipation but not give the desired results. The replacement decision usually comes from the deficiencies in the current system which results in dissatisfaction. The ERP system may be providing lot of data but not the apt information which the organization needs. It may not match the current business processes creating gaps. The underlying infrastructure may no longer be supported by the concerned vendors or keep up with the changes. All these reasons may indicate that the organization has outgrown the current ERP software and it is time that the organization replaces their current ERP software to improve their business processes and keep up with the times.

Read about Types of ERP. Also know What is ERP System. Read information about Importance of Communication in Business.

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Top 6 Benefits of MS SharePoint Services for Document Management

Top 6 Benefits of MS SharePoint Services for Document Management

Despite being launched by Microsoft as a web development platform, SharePoint is widely used by enterprises to manage their records, documents and content. The latest version of SharePoint also comes with a set of innovative features that enable businesses to work with distributed teams. An organization can use these features to build websites and intranet sites to completely manage documents and share information with the members of its distribute team, along with generating a variety of reports to facilitate decision makers. If you are yet to migrate to SharePoint 2013, it is time to understand some of the significant benefits of MS SharePoint Services for document management.

6 Reasons Why Microsoft SharePoint Services for Document Management

1) Improved Productivity of Team: SharePoint 2013 comes with a set of simple yet effective collaborative tools to connect all members of a distributed team. These features also enable users to access required information and business resources at once. Along with organizing documents and getting important notification, the users can further use the collaborative tools to coordinate calendars and build team workspaces. The platform also comes with innovative features to create wikis and blogs. At the same time, the offline synchronization capabilities make it easier for users to access information on their mobile devices.

2) Easy to Maintain Content Integrity: While adding, updating and modifying documents professional find it a daunting task to maintain the integrity of content. The enhanced document management features of SharePoint make it simpler for users to maintain the integrity of content and documents stored on team sites. In addition to seeing revisions to documents and restoring the previous versions, a user also has option to activate relevant document checking options before editing the content. The document-level and item-level security features further contribute towards maintaining integrity of document.

3) Quick and Simple Navigation: Each user wants to access the information he needs in an instant. It is also essential for a content management system to allow users to navigate the team sites at their own pace. The Windows SharePoint Services 3.0 comes with improved menus and views. The features make it simpler for users to navigate among and within SharePoint sites. At the same time, they also have option to integrate the productivity tools in Microsoft Office system to access the document more quickly. While working within Microsoft Office system files, they can still access the SharePoint features to create sites along with adding, editing and modifying documents.

4) Customized Solutions to Boost Business Processes: Most organizations opt for content management systems that can be customized according to their business processes and specific needs. The simple and easy-to-use features of SharePoint enable enterprises to seamlessly migrate to the new platform. At the same time, an enterprise also has option to deploy custom Windows SharePoint Services by using a set of application templates. As the application templates are designed to perform specific tasks and complement particular business processes, the customized solution can be developed and deployed without requiring any extra time.

5) Easy Storage and Recovery of Documents: Microsoft has further designed Windows SharePoint Services with improved features to store and retrieve the documents and business data. The document management system is designed with features lie custom metadata, version history, check-in or check-out functionality, and customizable views. Also, it includes a completely revamped recycle bin functionality that enables users to recover the content easily, along with optimizing backup and restoration.

6) Complete Security for Business Information: While enabling its employees to access business information at their own pace, an organization must optimize the security of information resources. The administrative controls provided by Windows SharePoint Service help enterprises in securing their information without investing additional funds. The features further reduce the complexity associated with site management, provisioning and support. Along with setting permission at document or item level, an organization can use the features to manage storage limits, site lifecycle, site membership and permissions.

On the whole, many organizations migrate to SharePoint document management services to deliver user experience that is familiar, simple and consistent. The platform is also effective in simplifying how the members of a distributed team interact with documents, content and business data. Also, an organization can avail its broad capabilities to create customized websites, intranets, content management systems and similar tools that can be used to take better decisions. Custom SharePoint development teams can help you build projects within allocated budgets and time schedules.

We provide SharePoint application development services. We have expert SharePoint team with 100% certification ratio. To hire SharePoint developer from us, please reach out to us at Mindfire Solutions.

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Using POS Software Retail Options Retail POS System

Using POS Software Retail Options Retail POS System

Today many businesses are using POS software retail choices as a way to increase the available time for their associates to devote to customers. By increasing customer service, the retail POS system helps improve sales while helping to keep better track of inventory and things of that nature.

When you first begin the process of setting up POS software retail choices, you will find that it can be very time consuming. Because of this, many organizations choose to implement the retail POS system gradually, maintaining the inventory through the previous method until the retail POS system is fully operational.

By improving the POS software retail choices that has been in used for many years, many businesses are finding that they are better able to track inventory and order it in a more timely fashion to prevent the customers going elsewhere due to lack of products. A retail POS system can help with controlling inventory levels as well as tracking purchases and returns.

When the POS software retail choices are first installed, it will require an enormous amount of data entry to be done. In addition to loading the various products that the organization offers, additional entries including current inventory levels, reorder points and other key pieces of information must be added to the retail POS system.

Using the POS software retail choices will require some training of course. In addition there are various processes that must be used to ensure that your inventory is being properly updated through the retail POS system. Many times they will use both systems for a period of time as the training the testing phases are completed.

By selecting a system that is set up for your type of business, you will find that you can quickly load the information and begin using the system. However, it is important to bear in mind that there will be some problems with the system when you are first beginning to use it. As with any system, it will take a bit of time to work out any issues that you might have and have it working properly all of the time.

Today using a retail POS system is crucial to having the ability to provide customers with the service that they expect. In addition the POS software retail choices can help you to maintain the inventory levels as a point where the cost is not too high yet the inventory is available for purchases. POS software retail choices are available today for many different industries and can be customized to fit your needs.

About Us: In the ever-changing environment of the retail industry, customer service is rapidly becoming the largest focus of many companies. Because retail environments need a fast, efficient and accurate method for processing transactions and ordering inventory, many use a POS system that processes the sale as an inventory reduction and then sends notification when the product levels reach a certain point. Infinity RMS has the perfect solution for any retail business today. Visit them today at www.infinityrms.com to learn more about the programming solutions that they offer.

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How to increase your retail business by using epos system

How to increase your retail business by using epos system

Technology can make your work fast and increase your accuracy in different types of business like retails by using EPOS. EPOS or electronic point of sale could one of the best technologies for retails business which gives high degree of flexibility. You can get extra efficiency as well deal with your business smoothly.

Before going to see the advantages of this system you must know the basic information and features of this technology so you may better know why it is popular? Epos system basically designs for retail industry to boost the sales and increase the productivity of retail business. With the help of epos system retail industry get booster dose in business and faster improvement due to it reduce the time.

There are many types of Epos system available in several different varieties. You can choose the types as per your needs and which fits with your system requirements of your business. Find the right epos system that fit with your business and gives maximum utilization with long time of period.  This machine is powerful enough to use in your retail counter.

The main benefit of Epos system is multifunctional performance. Epos is specifically designed to perform or handle multiple checkouts simultaneously. System has ability to verify all types of credit and debit cards and secure the transactions and print the sales reports. System is very useful to manage the stock and inventory and perform much other kind of services.

Epos is now a days not only use in super market or big shopping mall now it becomes a popular choice of fashion and accessories, charity, furniture, footwear, jewelry and many more.

EPOS is the system which will used on daily basis so when you are planning to buy a system at that time first you see your requirement and budget than after wards you can tell the company what exactly you want and how much budget you have to purchase the System.

System removes human errors and recognition of errors will save time of the user and the customers
with the help of EPOS system orders are tracking faster and customer no longer to wait in a queue and far more efficient.

Many small businesses think that EPoS system create as an unnecessary expense, but the positive side of the system is to both customer and client business and the business tracks and records everything through the EpoS package which helps to maintain your inventory, stock management, margins, purchase and sales information.

So, in this way epos system becomes very useful for many organizations to work in a speed and more effectively.

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How To Run A Profitable Retail Store With Pos Systems

How To Run A Profitable Retail Store With Pos Systems

If you are running a retail store, small or big, and want to see an immediate return on investment, a retail point of sale (POS) system could help you with more than just a way.

One of the biggest advantages of using such a system is that it would pay for itself, over and over again, primarily because of its functionalities. In addition to this, it even offers a simplified view of what items are selling and what are not so that it is easy for you to make informed purchasing decisions. A retail POS system is also helpful for the owners and the managers of retail stores when they are on the move and need to know about inventory, performance, sales, profits, and return on investment.

Since every transaction processed by a point of sale system is time stamped, it becomes easy and rewarding for store managers and owners to identify peak selling hours, best products, and products that are not generally bought by customers. Furthermore, a good retail point of sale system helps in avoiding double entry of orders and no more guessing games when it comes to purchase orders and is extremely useful to automatically calculate and create restocking orders so that orders by the store are always placed well ahead in time with the vendors. In addition to these distinctive advantages, such a simplified system also proves useful to promote quicker and more accurate checkout experiences for the customers and less time behind the counter for the store staff. It would even help you avoid separate systems for mail order, retail, eCommerce, and wholesale divisions and automate all the process-oriented tasks at your store.

If you want to avail these and many more benefits of POS systems, it is highly recommended that you access the website of a trusted POS hardware and POS software supplier.

By contacting a successful, experienced, and customer-oriented POS hardware and POS software supplier, you can easily eliminate shrinkage at your store. This would also protect your store from theft, wastage, and employee misuse as employees would be aware that the inventory is being tracked carefully. Moreover, this would even help you reduce the time you may have spent on calculating inventory, sales figures, and profits to get benefited from time, effort, and resource savings besides getting the complete peace of mind. In short, using a smart POS system is all you need to increase the bottom-line of your retail store in no time.

POS Central provides detailed information on Cash Registers, Cash Registers for Sale, Electronic Cash Registers, Used Cash Registers and more. Check out our website for more information: http://www.poscentral.com.au/

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Wonders of IP Cameras

Wonders of IP Cameras

Did you ever ask yourself, what are IP cameras? And what is the thing so special about them? Ok�Ц read carefully each word of this cool article 🙂

IP is an acronym that stands for “Internet Protocol” and an IP Security System is an internet based security system, which uses a LAN network or the Internet as a crucial tool for surveillance. IP system delivers secure and real time images of an event; as well as, the flexibility to show both full motions and still images.

Check out the coolest 5 features of IP Cameras and Systems:

– Cost Effective:
IP Camera System can be cost effective. Firstly, it reduces the cost of cabling in large installation. Secondly, it reduces the network infrastructure by using the same network for both, the transportation of video and control of PTZ (reduce the amount of cables) not as the traditional CCTV which needs two separated cables. Finally, it reduces the space needed because video processes are done via computers without the need of bulked and expensive switches as CCTV systems.

Let me break the idea of PTZ cameras for you;  
Pan, Tilt Zoom (PTZ) Cameras, often referred to as dome cameras, are cameras that can be moved left to right, up and down and zoom in and out via a computer, DVR, or PTZ joystick. This type of surveillance camera is often found at retail stores and allow the operator to follow a person as they move about or to zoom in on someone’s face, a license plate, a cash register etc. some of them are indoor, outdoor, and internet protocol (IP) cameras, each dome camera provides full color surveillance images.

– Secure communication:
By using IP systems, you get the necessary authentication and encryption to make sure that your system is not exposed to hackers. And of course more secure image capture and transmission. On the contrary of the traditional CCTV system which doesn’t have the needed authentication and encryption, and without them, it would be much easier for hackers to get into your system and record everything.

– Real time Events:
IP Camera System records events in real time, and provide triggering alerts and warnings of in progress events in case a suspicious activity is detected such as: blocking, covering, spray-painting or redirection. It also provides an automatic analysis, which makes IP systems more productive means of surveillance and efficient monitoring of large systems.  But the traditional CCTV systems record events for viewing after the event has occurred. Now, what really distinguish IP camera from the traditional CCTV camera is: showing the number of people and objects, audio detection, and face and gender recognition. In a simpler words; IP Camera System records events in real time, and provide triggering alerts and warnings of in progress events in case a suspicious activity is detected such as: blocking, covering, spray-painting or redirection.

– Ease of view and switch:
IP camera system gives you the ability run a number of cameras on one surveillance network; and to view each on one screen. The available software enables one person to switch between cameras; some allow you to view scenes and videos over your mobile phone, which gives you the ability to manage it from any location.

– Perfect Image:
IP camera is the perfect choice regarding the clarity of images because of it’s highly and various resolutions, it is at least four times clearer more than the traditional CCTV system. IP system has higher image quality, full image details, progressive scan and more accurate and specific information. Simultaneous high resolution and low bandwidth streams allowing remote viewing of live video whilst recording crisp megapixel images.  It also has different aspect of rations. IP cameras have wider color spectrum than traditional CCTV; better color representation, full frame rate, and wide screen format.

IP Cameras have solved many problems and obstacle which the users have faced with the traditional CCTV cameras and systems�Ц..So, admit it, IP Cameras really are making wonders in the camera systems technology.

http://surveillance-tracking.ezinemark.com/wonders-of-ip-cameras-7d2ca9179574.html

Call Center Abbreviations

Call Center Abbreviations

Copyright (c) 2008 Hani Masgidi

In the contact center industry we come across a lot of abbreviations and expressions that are used very often without having a clear definition about them. He You will find a list of these expressions with their definitions .

Automatic calls distribution – ACD
A computerized phone system that responds to the caller with a voice menu -IVR and connects the call to the appropriate CSR according to a set of parameters -e.g priority of skills or longest available time . It can also distribute calls equally to agents. ACDs are the heart of call centers, or contact centers, which are widely used in the telephone sales and service departments of all organizations.

Computer-telephony integration – CTI
Is a computerized systems which combines the callers data with voice systems in order to enhance telephone services by retrieving the caller database and get it displays at the appropriate CSR’s screen when the call gets routed to him by ACD -Automatic calls distribution

Interactive voice response – IVR
Is a computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system. Generally the system plays pre-recorded voice prompts to which the person presses a number on a telephone keypad to select the option chosen, or speaks simple answers such as “yes”, “no”, or numbers in answer to the voice prompts.

Call Work Code – ACD
A number, up to 16 digits, entered by ACD agents to record the occurrence of customer-define deviants -such as account codes, social security numbers, or phone numbers on ACD calls.

Key Performance Indicators -KPI
Factors that show certain standards and guidelines to maintain productivity.

Service Level Agreement – SLA
A contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Services for customers can be measured, justified, and perhaps compared with those of outsourc­ing network providers. Some metrics that SLAs may specify include: What percentage of the time services will be available; The number of users that can be served simultaneously; Specific performance benchmark to which actual performance will be periodically compared

Average call waiting – ACW
The time from the person reaching the number being called until the CSR picks up the phone -~20seconds

Average Talk Time -ATT
Time frame within which the customer is kept in the phone -~2minutes

Average Hold Time -AHT

Period of time during which the customer is kept on hold -has to be as minimum as possible

Customer Service Representative – CSR
Person attempting and handling all the calls, providing the customer with any inquired information.

Senior Customer Service Representative – SCSR
CSR who is not only handling the calls but also conducting telesales.

Team Leader – TL
person who plays leading role among the team, setting up an example and responsible for couching, training, guiding, motivating and encourage the CSRs to accomplish the assigned tasks as well as coordinating externally and internally and drive the team ahead towards the potential vision.

Supervisor – SUP
A person who is a step above the team leader and below the managerial level, responsible for the day-to-day performance of the group, should have the authority, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline CRS, or responsibly to direct his team leaders on the efficient ways to achieving the department goals , adjust their grievances, or effectively recommend an actions to resolve the raised issues. It is not of a merely routine or clerical nature, but requires the use of independent judgment.

Customer Relationship Management – CRM
Entails all aspects of interaction a company has with its customers whether it be sales or service related. The Computerization way of interaction is recently being used in the market approaching the new strategy in serving customers with each new advance in technology, especially the proliferation of self-service channels like the WEB and WAP phones, more of the relationship is being managed electronically and therefore organizations are looking for ways to personalize online experiences through tools such as help desk software, e-mail organizers and Web development.

Internet Contact Center – ICC
Where all the required contacts and inquiries can be kept in one database, and viewed by all of the users. ICC has such features as Universal Queue, real-time and historical reporting, web collaboration, email transfer, etc.

Voice Over IP address – VOIP
A category of hardware and software that enables people to make telephone calls via the Internet. In simple words these hardware and software converts the voice signals into packets of data, which are transmitted on shared, public lines.

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YourCall Center Industry resources and call center management kit

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